Canceled orders moved automatically moved to the trash?

  • Resolved SLV

    (@dwnl)


    4 years, 10 months ago

    Hello,
    I noticed my canceled orders are moved to the trash… But I want to keep some, because they do have an invoice and credit invoice attached.
    So when I update an order to CANCELED myself does this order automatically go to trash after some hours/days by Woocommerce itself?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Grigorij S. a11n

    (@grigaswp)

    Hi there,

    Thank you for reaching out!

    I understand that your orders are automatically moved to trash if a cancelled order status is assigned.

    This does not sound like the default WooCommerce functionality so the orders must be moved to trash by one of your plugins or custom code.

    A plugin/theme conflict test will show where this behaviour is coming from:

    https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    I hope this helps!

    Thread Starter SLV

    (@dwnl)

    To complicated…
    I set the status to Paid back and now they stay

    Plugin Support Grigorij S. a11n

    (@grigaswp)

    Hi there,

    I set the status to Paid back and now they stay

    I’m glad to hear you found a solution which works for you.

    I’ll be marking this thread as resolved but feel free to open a new thread and link to this one if you have further questions though.

    Have a wonderful day ahead!

    Thread Starter SLV

    (@dwnl)

    I also changed in the Accounts and privacy tab, in the Woocommerce settings:
    Keep personal data: Save canceled orders to: 100 years (it was set on a couple of days)
    I think it’s now solved.

Viewing 4 replies - 1 through 4 (of 4 total)
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