cancel order / WooCommerce

Hi @ebrudesign,

Please share a link to your website and a screenshot of the issue so that we can understand it better visually. You can upload the screenshot on?https://snipboard.io?tool and share the URL here.

Let’s make sure that nothing is conflicting with WooCommerce here. Please follow these steps to determine if there is a theme/plugin conflict:

1. Switch your theme to Storefront.
2. Disable all plugins except WooCommerce.
3. Perform the test to verify if you are able to place an order.

I’d recommend cloning your site to a staging environment and performing the tests described in this?guide?without modifying your live site or impacting customers. It’s also possible to do it using the free?WP Staging?plugin. Or you can try installing the Health Check plugin and enabling the Troubleshooting Mode. This will disable all plugins and switch to a standard WordPress theme without affecting your site visitors.

If the issue is fixed after switching to Storefront theme and deactivating all other plugins except WooCommerce, the problem may be with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your plugins one by one, testing after each reactivation until you find the one causing the ‘Cancel Order’ button to appear.

If the issue persists despite following the above steps, kindly share the following information:

1. System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
2. Fatal Error Log: A copy of any fatal error log found under WooCommerce > System Status > Logs (if available).

I hope this helps!

Hi @ebrudesign

Thanks for reaching out!

I understand that you are only seeing the Cancel Order button on your site’s checkout page, correct?

This is quite strange as the normal behavior of the checkout page should look like this:

For us to investigate this further, can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?

If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

If this did not resolve the issue, please share your System Status Report, that will help us further troubleshoot.

You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Let us know how it goes!

Hi @ebrudesign ,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if you need any further help with this.

Cheers!