cancel order after 3.2.0

  • Resolved rimmer100

    (@rimmer100)


    7 years, 4 months ago

    Its a feature I have only used on the odd occasion but cancel order from the admin page seems to have gone since up grading to 3.20 of woo.

    Now since i was having other issues since the upgrade such as internal errors when choosing bacs as a payment option I did some test purchases bu now cant find the cancel rder option im pretty sure us to exist in the previous version..

    Any help or suggestions would be great.

    Cheers

    Mark

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    WooCommerce doesn’t have a “cancel order” option built in, as this is dependent on which payment gateway was used for the order. I do know of plugins that will let you have that kind of functionality, so you may have been using one of those.

    If you want to cancel an order, you’d normally do the following:
    1. In the order, click the refund button (https://cld.wthms.co/FH5ZHc)
    2. Go through the steps to refund
    3. The order status will be set to “refunded”

    Does that help you in the right direction?

    Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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