Cancel Link in Email (without user account)

  • Resolved saschapi

    (@saschapi)


    4 years, 6 months ago

    Hi, I’m testing the plugin. Works great so far.

    We would like to use this plugin WITHOUT user registration for RSVP. Is there any way to send a cancelation link in the confirmation email so that people who cannot go can free up their space? Or is this part of the premium version?

    Thanks Sascha

Viewing 1 replies (of 1 total)

  • Hi there,

    There are not options within the tickets plugins for users who registered for an event while not logged in to cancel. When the requirement for users to be logged in to RSVP is enabled, they have the option to change their status from “going” to “not going” and this will increase the available spaces accordingly.

    If they are not registered users and logged in, there would be no way to identify them to automate that. They would need to contact the site manager to have this changed.

    It is possible to add custom content to the email templates, if you wanted to add a blurb with an email address to send cancellations to. Within the email template (event-tickets/src/views/tickets/email.php) there are several action hooks which could be used to do this. Here is an example:

    do_action( ‘tribe_tickets_ticket_email_bottom’, function() {
    echo ‘For cancellations, please contact [email protected]’;
    });

    You would add this to your child-theme’s functions.php file and adjust the content as needed.

    Hope that helps!

    Best,
    Sky

    • This reply was modified 4 years, 6 months ago by Sky Shabatura.
Viewing 1 replies (of 1 total)
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