Cancel existing memberships upon new checkout

  • Resolved symington

    (@symington)


    4 years, 9 months ago

    I’m working on a site where users can sign up for a free, lite or premium account.

    The free option is a simple subscription with no price.
    The premium option is also a simple subscription but at a price.
    Lastly the lite option is a variable subscription with a few different variations.

    I’d like for a user’s active membership to be canceled when he checks out another membership thus only allowing one membership to be active at a time.

    For example:
    A user registers a free account. He later decides to subscribe to the premium option. Now the free membership should automatically canceled.
    If he then eventually decides to cancel the premium membership, the free membership should be activated once again.

    Any help would be greatly appreciated.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there!

    When you say membership, are you referring to the subscription only, or a subscription and a membership role on your site? What plugins are you using to do this?

    If you’re using the official WooCommerce Subscriptions plugin, you can Limit Subscriptions. https://docs.woocommerce.com/document/subscriptions/store-manager-guide/#section-6

    You’d setup the subscriptions as variations, and then limit to one active per customer.

    If you have more questions about the Subscriptions plugin, please open a ticket with WooCommerce.com, as that’s a paid plugin and support is handled there.

    Thread Starter symington

    (@symington)

    Hi Andrew.

    I’m not sure why this is marked as resolved.

    Setting a limit prevents users from buying another subscription of the same variation. They would have to go and manually cancel the previous subscription before buying the new one.

    Due to the way I want the website to function I need the simple subscriptions as well. This would mean that users could still buy one of the simple subscriptions along with the variable subscription which is not what I want.

Viewing 2 replies - 1 through 2 (of 2 total)
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