Canada Post Not prioritizing in the cart

  • Resolved FireFlyWebs

    (@fireflywebs)


    5 years ago

    If an item with ANY other shipping class is ALSO added to the cart (along with items classed as Canada Post) then that shipping rate is the ONLY rate appearing in the cart, and not Canada Post Rates. No other options appear even though I have selected “Rates to show customer – All available rates that apply and let them choose.”

    Example: we have items under a category called ‘Single Items’ which essentially is just a flat rate for small items that can be shipped at the ‘small package rate’.
    Before the cart broke the checkout showed the regular rate and the flat rate. It no longer does…(except VERY intermittently as I saw on ONE test so far, but it’s not repeatable).

    Also we have one free shipping rate item, but as long as that rate was active ALL items added to the cart where showing ‘free shipping’ (even though that items is not in the cart). Had to remove that rate for now.

    I did update WooCommerce Services to 1.12.5

    I have not upgraded to WooCommerce 4 (still using 3.9.3) because of all the warnings and I have no idea if it is safe to do so yet.

    The warnings that relate to my install are (with my versions shown)

    Tax Report for WooCommerce 3.5.6 …(I have ver. 2.0, the latests)
    WooCommerce Bulk Editor 3.8 (I have 1.0.5.1 which is the latest…. so this doesn’t make sense)
    WooCommerce PayPal Checkout Gateway 3.9 (I have 1.6.20 the latest so this doesn’t make sense)
    WooCommerce Stripe Gateway 3.9.2 (I have 4.3.2 so I dare not upgrade WoooOmmercer to 4)

    Also the cart will persistently show
    “There are no shipping options available. Please ensure that your address has been entered correctly, or contact us if you need any help. ”
    Unless I click ‘Ship to a different address’ or refresh the cart somehow it doesn’t recalculate.

    I have no idea what to do here. Please advise. Thanks

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • AJ a11n

    (@amandasjackson)

    Hi @fireflywebs

    Could you please share a copy of your site’s System Status so we can see what plugin you are using for Canada Post Shipping rates? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Thread Starter FireFlyWebs

    (@fireflywebs)

    Thank you for your response.
    Here is the Status report. I have not upgraded WP to 5.4 yet but this issue wasn’t about that.

    
### WordPress Environment ###

WordPress address (URL): https://backyardpollinator.com
Site address (URL): https://backyardpollinator.com
WC Version: 3.9.3
REST API Version: ? 1.0.7
Log Directory Writable: ?
WP Version: ? 5.3.2 - There is a newer version of WordPress available (5.4)
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Microsoft-IIS/8.5
PHP Version: 7.3.3
PHP Post Max Size: 64 MB
PHP Time Limit: 120
PHP Max Input Vars: 1000
cURL Version: 7.64.0
OpenSSL/1.1.1a

SUHOSIN Installed: –
MySQL Version: 5.6.47-87.0
Max Upload Size: 32 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.9.3
WC Database Prefix: 5yz_
Total Database Size: 20.28MB
Database Data Size: 17.26MB
Database Index Size: 3.02MB
5yz_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
5yz_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
5yz_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
5yz_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
5yz_woocommerce_order_items: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
5yz_woocommerce_order_itemmeta: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
5yz_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
5yz_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
5yz_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
5yz_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
5yz_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
5yz_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
5yz_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
5yz_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
5yz_404_to_301: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
5yz_aiowps_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
5yz_aiowps_failed_logins: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
5yz_aiowps_global_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
5yz_aiowps_login_activity: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
5yz_aiowps_login_lockdown: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
5yz_aiowps_permanent_block: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
5yz_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
5yz_comments: Data: 0.11MB + Index: 0.09MB + Engine InnoDB
5yz_gglcptch_whitelist: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
5yz_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
5yz_options: Data: 4.05MB + Index: 0.28MB + Engine InnoDB
5yz_pimwick_gift_card: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
5yz_pimwick_gift_card_activity: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
5yz_postmeta: Data: 1.50MB + Index: 0.66MB + Engine InnoDB
5yz_posts: Data: 0.38MB + Index: 0.13MB + Engine InnoDB
5yz_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
5yz_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
5yz_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
5yz_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
5yz_usermeta: Data: 0.52MB + Index: 0.48MB + Engine InnoDB
5yz_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
5yz_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
5yz_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
5yz_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
5yz_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
5yz_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
5yz_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
5yz_wfconfig: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
5yz_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
5yz_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
5yz_wffilemods: Data: 3.52MB + Index: 0.00MB + Engine InnoDB
5yz_wfhits: Data: 0.20MB + Index: 0.05MB + Engine InnoDB
5yz_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
5yz_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
5yz_wfknownfilelist: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
5yz_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
5yz_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
5yz_wflogins: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
5yz_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
5yz_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
5yz_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
5yz_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
5yz_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
5yz_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
5yz_wfstatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
5yz_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
5yz_woobe_history: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
5yz_woobe_history_bulk: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
5yz_wpbackitup_job_control: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
5yz_wpbackitup_job_items: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
5yz_wpbackitup_job_tasks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 148
custom_css: 1
customize_changeset: 1
efbl_skins: 2
jetpack_migration: 2
mif_skins: 2
nav_menu_item: 21
page: 11
post: 2
product: 31
product_variation: 15
revision: 140
scheduled-action: 6
shop_order: 192
shop_order_refund: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (24) ###

404 to 301 - Redirect, Log and Notify 404 Errors: by Joel James – 3.0.5
Share Buttons by AddThis: by The AddThis Team – 6.2.6
Akismet Anti-Spam: by Automattic – 4.1.4
BackWPup: by Inpsyde GmbH – 3.7.1
Catch Web Tools: by Catch Plugins – 2.5
Classic Editor: by WordPress Contributors – 1.5
Continue Shopping Anywhere for WooCommerce: by Ivan Chernyakov – 1.1.0 – Not tested with the active version of WooCommerce
Easy Social Feed: by Danish Ali Malik – 5.2.5
reCaptcha by BestWebSoft: by BestWebSoft – 1.56
Sitemap by BestWebSoft: by BestWebSoft – 3.2.2
Image Widget: by Modern Tribe
Inc. – 4.4.7

Jetpack by WordPress.com: by Automattic – 8.3
Pluginception: by Otto – 1.3
PW WooCommerce Gift Cards: by Pimwick
LLC – 1.115

Tax Report for WooCommerce: by Infosoft Consultants – 2.0 – Not tested with the active version of WooCommerce
WooCommerce Bulk Editor: by realmag777 – 1.0.5.1 – Not tested with the active version of WooCommerce
Woocommerce Cart Text Snippet: by Glen – 1.0 – Not tested with the active version of WooCommerce
WooCommerce Colors: by WooThemes – 1.0.7 – Not tested with the active version of WooCommerce
WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.20
WooCommerce Stripe Gateway: by WooCommerce – 4.3.2
WooCommerce Services: by Automattic – 1.22.5
WooCommerce: by Automattic – 3.9.3 – 4.0.1 is available
Wordfence Security: by Wordfence – 7.4.6
WP Mail SMTP: by WPForms – 1.9.0

### Inactive Plugins (1) ###

Amount Left for Free Shipping for WooCommerce: by Algoritmika Ltd – 1.4.7

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: CAD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
pw gift card (pw-gift-card)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #8 - /
Cart: #9 - /shop/cart/
Checkout: #10 - /shop/checkout/
My account: #11 - /shop/my-account/
Terms and conditions: #167 - /shop/terms-and-conditions/

### Theme ###

Name: Lucida-Pro-Child
Version: 1.0
Author URL: https://fireflywebs.ca
Child Theme: ?
Parent Theme Name: Lucida Pro
Parent Theme Version: 1.4.6
Parent Theme Author URL: https://catchthemes.com/
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 5
Oldest: 2020-03-03 15:40:57 +0000
Newest: 2020-03-31 15:48:08 +0000

Pending: 1
Oldest: 2020-04-07 15:48:09 +0000
Newest: 2020-04-07 15:48:09 +0000

Canceled: 0
Oldest: –
Newest: –

In-progress: 0
Oldest: –
Newest: –

Failed: 0
Oldest: –
Newest: –
    AJ a11n

    (@amandasjackson)

    Hi @fireflywebs

    Can you please let me know what plugin you are using for Canada Post Shipping rates? I looked over the System Status Report and don’t see one listed.

    AJ a11n

    (@amandasjackson)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Canada Post Not prioritizing in the cart’ is closed to new replies.