Can you turn off image optimisation?

  • Resolved antisborrat

    (@antisborrat)


    1 year, 3 months ago

    Hi there,

    I am getting add grey box around my inline videos.

    Is there a way I can disable the image optimisation?

    All my images are already webp and my videos have already been heavily optimized.

    Thanks

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter antisborrat

    (@antisborrat)

    Here is a grab from ym homepage. There is a grey box and the icon around what i think are background images as these two are videos.

    Is there a way to get rid of these?

    This plugin is working bar 2 issues, if they get fioxed I am going to go onto a plan!

    Plugin Support Mane Grigoryan

    (@manegr)

    Hi @antisborrat ,
    Thank you for contacting us.

    You can disable Image optimization from “Image Optimizer” section of your 10Web Dashboard. You can also install the Image Optimizer plugin and get more options to control it.

    We are extremely sorry to hear about you issue and would be very glad to assist you, however to proceed we will need Booster to be enabled on your website and the website connected to 10Web Dashboard – it can be done in?Test Mode. When the Test Mode is enabled, your live website will return to its original state, deactivating any optimization done by the booster and reversing any issues caused by the 10Web Booster.

    To enable the test mode:

    1. Log in to your 10Web account
    2. Click on the website where you want to enable the test mode
    3. To the left of the dashboard under Website Booster click on Frontend > Settings tab
    4. In the Test Mode section, click the toggle
    5. Click on Enable to activate

    Once done, please kindly let us know so our team could troubleshoot your problem ASAP.
    Will be looking forward to hearing back from you!
    Regards, Mane

    Thread Starter antisborrat

    (@antisborrat)

    Hi @mane

    Thanks for getting back to me, I have done as you have suggested and have put it into test mode.

    if you can get a high score whilst having the nav and video untouched I will be happy and impressed!

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
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