Can we exclude certain user ROL from receiving notifications?

  • Resolved saleforassets

    (@saleforassets)


    4 months, 1 week ago

    Hello.
    Congratulations on your work.
    We have reviewed the functionalities of this very interesting plugin.
    But we did not find something that is essential for us.
    We have done several tests and many things do not work, we will continue testing.

    • Can we select the user role to send the reminder to leave their review?
      We want to prevent rating reminder emails from reaching users with the EDITOR profile, for example, is it possible to do this?
      Thank you for your time
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support pear8398

    (@pear8398)

    Hi,

    Thanks for using CusRev.

    Yes, it is possible. You can go to Reviews > Settings > Review Reminder tab:
    – Enable for Roles: Specific roles
    – Roles: Select the role to send the review reminder.

    Let me know if it helps.

    Plugin Support bagel1317

    (@bagel1317)

    We haven’t heard from you for more than two weeks. For this reason, I’ll assume that either you are not interested in this question/problem anymore or it has been resolved. If you still require any help, please start a new forum topic.

    Thread Starter saleforassets

    (@saleforassets)

    Hello.
    Please excuse the delay in responding, I had some external problems.
    I have not been able to do any tests yet, please allow me this week to try to do the tests.
    I am still sick and cannot return to work.
    It does not seem fair to me to ask my replacement to do this job.
    When I am back, I will implement the changes and then I will tell you what I think of you.
    Thank you for your patience.

    Thread Starter saleforassets

    (@saleforassets)

    Hello.
    I’m sorry for the delay.
    I’ve been testing, and I’m sorry to say that the notifications to the customers DO NOT ARRIVE.
    I have followed the steps in the instructions I found, but after several attempts and several orders, the notification to the user to rate the orders never reaches me.
    I guess I must be doing something wrong.
    I don’t mean to say that it’s a problem with the Plugin

Viewing 4 replies - 1 through 4 (of 4 total)
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