Can the download file be an image? Does not seem to work

We have loaded watemarked images and require customers to give us their email addresses to send them the file without the watermark. However, when we load the image it seems it does not load. See the video capture: https://www.awesomescreenshot.com/video/9892122?key=c5b36b79e2e5da7dfb57f0e5837f535e

The page I need help with: [log in to see the link]