Can Shipstation order note be private instead of public?

  • Resolved Andrew Still

    (@stillandrew)


    4 years, 4 months ago

    When an order is shipped there is a public customer order note created in Woocommerce. A Public order note sends an email to the customer and we would rather the note from Shipstation not trigger that email. We use this email functionality to occasionally communicate with customers, so I would prefer not to disable the public order note automatic email entirely. If there is a setting in Shipstation to change this I can’t find it. And this issue is not in the support documentation that I could find. If the note was private not public it might fix the problem. How do others resolve this issue?

    • This topic was modified 4 years, 4 months ago by Andrew Still.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Mike Straw

    (@mikestraw)

    Hi @stillandrew !

    This option is hard coded into the extension. If you’re comfortable with updating the plugin’s code on your site, you can adjust this by updating woocommerce-shipstation/includes/api-requests/class-wc-shipstation-api-shipnotify.php/. Locate this code block:

    		// Tracking information - WC Shipment Tracking extension.
		if ( class_exists( 'WC_Shipment_Tracking' ) ) {
			if ( function_exists( 'wc_st_add_tracking_number' ) ) {
				wc_st_add_tracking_number( $order_id, $tracking_number, strtolower( $carrier ), $timestamp );
			} else {
				// You're using Shipment Tracking < 1.4.0. Please update!
				update_post_meta( $order_id, '_tracking_provider', strtolower( $carrier ) );
				update_post_meta( $order_id, '_tracking_number', $tracking_number );
				update_post_meta( $order_id, '_date_shipped', $timestamp );
			}

    Change $is_customer_note = 1; to $is_customer_note = 0; and that will make this a private note.

    It would be great to have you add this to the Ideas Board, which is where developers go to look for future plugin features and improvements.

    Plugin Support Mike Straw

    (@mikestraw)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thread Starter Andrew Still

    (@stillandrew)

    Thanks! Sorry, I didn’t get the last notification. I will test this change and hopefully it doesn’t have any unintended consequences. I will report back here and communicate to the ideas board.

    Works perfectly.THANK YOU!

    I would have dumped ShipStation if it wasn’t for this fix!

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Can Shipstation order note be private instead of public?’ is closed to new replies.