Can only log into website from one pc

  • [ Moderator note: moved to How-to and Troubleshooting. ]

    Website ausnursingnet.com.au/wp-admin
    There are only 2 people with user names and passwords and access
    One person can access the website from ONE pc only.
    If he tries to log in using his details from any other PC he owns he gets the message : ERROR: The password you entered for the username admin is incorrect. Lost your password? Which he hasnt because he can access it from just the one PC
    If I try and access our website from my pc I get the message:ERROR: Invalid username. Lost your password?
    So, our website is only accessible from ONE pc which is really frustrating. We have tried everything suggested in the forums but still no access and we need to alter the information that is on our website urgently we both need access

Viewing 9 replies - 1 through 9 (of 9 total)

  • Hi, @jackiedubya. Is your browser auto-filling the login information on the form, or are you typing it in manually?

    Thread Starter jackiedubya

    (@jackiedubya)

    Hi girlieworks … I am typing it in manually.

    There is only one pc that we can access our website on – no others will allow access … If this one pc that allows access has to be replaced then we have absolutely no access at all to our website.

    First contact your host and find out if they are limiting access.

    Do you have a IT Department. Ask them the same thing.

    Then try
    -deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).
    -switching to the default theme to rule out any theme-specific problems.

    lisa

    (@contentiskey)

    alternative suggestion would be to add a new admin user directly into your database and see if that you can login to dashboard from a computer that you have never tried to access your WordPress dashboard from.

    do you have access to your database (phpmyadmin)?

    Read WordPress Login Trouble and try the suggestions in there. If you still have problems, come back and let us know.

    Thread Starter jackiedubya

    (@jackiedubya)

    Hi Kmessinger …. Access hasn’t been limited .. there are only the two of us who own the website and who should have access to it. I can not access from any pc my partner can only access the website from one pc …if he tries to access it from any other pc it wont allow him access with his log in credentials I can log in from the one pc using my credentials but from no other.
    Tried deactivating all plugins to see if this resolves the problem.

    Thread Starter jackiedubya

    (@jackiedubya)

    Hi Contentiskey … we have tried adding new admins and this doesn’t work either

    lisa

    (@contentiskey)

    is there any chance that your host is restricting access to specific IP addresses?
    have you checked error logs for webhosting account?
    are you using any security plugins or limit login plugins?

    Did you read that link that I posted and followed along to see if any of those things were relevant? Please do so. Go through that entire checklist one by one so we can rule out these things.

Viewing 9 replies - 1 through 9 (of 9 total)
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