Can only add user as Subscriber

  • Resolved AussieGamer

    (@aussiegamer)


    14 years, 3 months ago

    I’ve recently moved my wordpress 3.0.1 install to a new server, but since then I have had issues with setting users up.

    Firstly, while all the website elements work properly, all users are unable to log in. When attempting to, they return a 500 Internal error. This is true, too, for the admin account.

    I was able to add a new admin account via phpMyAdmin, but have found that users are unable to access the site unless they are set to subscriber only. This is frustrating as the only users I have on the blog are authors and editors!

    So, a few questions that I can think of;

    – Would there be a .htaccess rule that may cause this from happening?
    – what permissions should I have my wp-admin folder, etc, set to
    – Has anyone heard of this before??

    Thanks for your time, hope we can sort this out!
    (www.aussie-gamer.com)

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator James Huff

    (@macmanx)

    Internal server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If you don’t have access to your admin panel, try manually resetting your plugins. If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, try switching to the Default theme (WordPress 1.5 – 2.9.2) or the Twenty Ten theme (WordPress 3.0 and higher) to rule-out a theme-specific issue. If you don’t have access to your admin panel, access your server via FTP or SFTP, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the Default theme (WordPress 1.5 – 2.9.2) or the Twenty Ten theme (WordPress 3.0 and higher) to activate and hopefully rule-out a theme-specific issue.

    If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via FTP or SFTP and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your FTP or SFTP client to view invisible files.

    If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

    Thread Starter AussieGamer

    (@aussiegamer)

    Ah, so it turns out that it is the theme… Genius, didn’t think of that!

    To rule out the combination, I deactivated the plugins and activated the theme, and got the error again…

    Any idea what would cause this? Would it be functions.php, or something? When I re-uploaded the theme, I got the same problem (but I was running the theme for a few months on my old server without such issues).

    Thanks for your reply.

    Thread Starter AussieGamer

    (@aussiegamer)

    Ah sweet – got it sorted out.

    If anyone is having similar issues with GoDaddy and their theme (especially if it’s a premium theme and uses TinyMCE functions) you may need to disable a code similar to this in your theme functions.php file;
    require_once(TEMPLATEPATH . '/includes/tinymce/tinymce.php');

    Either delete or comment out.

    James, I owe you a drink man!

    Moderator James Huff

    (@macmanx)

    You’re welcome!

Viewing 4 replies - 1 through 4 (of 4 total)
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