Can not manage connection

I am having same issue. I think its due to the change in facebook, they have change the way we access business account now. Before we were able to access facebook business acoount from our personal account but its no longer the case. Not sure if anything needs to be updated from the plugin.

Same problem and cannot disable Messenger either.

Hi @mitchellk ,

Thanks for reaching out about the plugin. I’m sorry to hear that you are experiencing an issue as well. Since you’re not the person who originally started this topic then, per the forum guidelines, would you please start your own topic? We’ll be more than happy to help there ??

Thanks,
Marcus

Hi @mbdireccion and @nepalionlinepasal,

Thanks for reaching out. Happy to help you with this!

This message is likely due to a permissions setting, like @nepalionlinepasal mentioned. I’d be interested to see the settings within the plugin on your WooCommerce > Facebook admin page.

Since this contains sensitive information about your business, would you please reach out to our help desk so we can gather some more information there?

Thanks,
Marcus

Hey @mbdireccion,

It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

Thanks,
Marcus