• Resolved jvolvovski

    (@jvolvovski)


    When I click “edit thumb” in the Gallery, I get a blank popup with the title “Customize Thumbnail”

    Tried turning off all plugins, and switching to the 2016 Theme, with no results.

    Latest version of WordPress, NextGen Version 2.1.23

    Any help would be appreciated,
    Jenny

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor photocrati

    (@photocrati)

    @jvolvovski – Please update to the latest release of NextGEN Gallery (currently 2.1.50) and try again.

    Thanks!

    – Cais.

    Thread Starter jvolvovski

    (@jvolvovski)

    I upgraded to the latest version in my local environment (with the latest version of WordPress), and I am not even getting the pop-up.
    The edit thumbnail seems to appear at the very bottom of the page, but there is no way to crop or edit the thumbnail.

    Jenny

    Thread Starter jvolvovski

    (@jvolvovski)

    Just updated on the live site to the latest version of the plugin.
    Same exact issue as before – blank pop-up screen and no way to edit thumbnails.

    Plugin Contributor photocrati

    (@photocrati)

    @jvolvovski – Have you tried deactivating all of your plugins, clearing your browser cache (and site caches if you are using a caching plugin), then reactivating the NextGEN plugin?

    If this fixes the problem then it was likely one of the deactivated plugins that was causing an issue. Now, retrace your steps activating each plugin and re-checking to see if the problem returns. If it does then that last activated plugin was probably the one. Keep reactivating and in most cases it is also best to keep checking after each plugin, sometimes there may be more than one plugin on a site that will create an issue. If you do find one (or more) plugins causing this problem we would greatly appreciate your feedback on them so the developers may address them as soon as they can.

    Also to note, in rare cases it may be the theme itself that is causing a conflict so while you have just the NextGEN plugin activated you might consider temporarily switching to one of the default WordPress Twenty series themes and see if this corrects the issue as well.

    If the problem still persists after all of this we would still want to know, even more so, as we will still want to sort out the issue and may need additional details.

    Thanks!

    – Cais.

    Thread Starter jvolvovski

    (@jvolvovski)

    Hi Cais,
    I deactivated all the plugins, cleared the cache, but the problem persists.
    Same if I switch to the default theme.
    Please let me know if you can take a look – I can send you WordPress login info.

    Thanks,
    Jenny

    Plugin Contributor photocrati

    (@photocrati)

    @jvolvovski – Please send us a Bug Report (https://imagely.com/report-bug/ … please reference this topic) so we can get a better look under the page at your site.

    Please include as many details as you can about your site and the issue at hand so we can move on this as fast as possible.

    Thanks!

    – Cais.

Viewing 6 replies - 1 through 6 (of 6 total)
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