can not edit pages with elementor

  • Hello and congruts for your plugin !
    i have modified my plugin and set it for my client’s user but unfortunately the clients’s user can not use edit with elementor…There is the button for edit but nothing happened….screen stucked…

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Video User Manuals

    (@videousermanuals)

    Hi @intelwebsol,

    Thanks for the kind words.

    Can you please provide us with a bit more information about how we can recreate the issue. Is there a javascript error, or something we can look into?

    Screenshots of the issue would help a lot.

    Hopefully, we can help figure out the issue.

    Thanks

    Thread Starter intelwebsol

    (@intelwebsol)

    from console i can see these errors

    common.min.js?ver=3.1.4:2 TypeError: _.findWhere is not a function
    at n.getContextMenuGroups (editor.min.js?ver=3.1.4:2)
    at n.behaviors (editor.min.js?ver=3.1.4:2)
    at n.behaviors (editor.min.js?ver=3.1.4:2)
    at Function.v.result (underscore.min.js?ver=1.8.3:2)
    at Object.c [as Behaviors] (backbone.marionette.min.js?ver=2.4.5.e1:25)
    at n.constructor (backbone.marionette.min.js?ver=2.4.5.e1:24)
    at n.constructor (backbone.marionette.min.js?ver=2.4.5.e1:24)
    at n.constructor (backbone.marionette.min.js?ver=2.4.5.e1:25)
    at n [as constructor] (backbone.min.js?ver=1.4.0:2)
    at n [as constructor] (backbone.min.js?ver=1.4.0:2)
consoleError @ common.min.js?ver=3.1.4:2
editor.min.js?ver=3.1.4:2 Uncaught (in promise) TypeError: _.findWhere is not a function
    at n.getContextMenuGroups (editor.min.js?ver=3.1.4:2)
    at n.behaviors (editor.min.js?ver=3.1.4:2)
    at n.behaviors (editor.min.js?ver=3.1.4:2)
    at Function.v.result (underscore.min.js?ver=1.8.3:2)
    at Object.c [as Behaviors] (backbone.marionette.min.js?ver=2.4.5.e1:25)
    at n.constructor (backbone.marionette.min.js?ver=2.4.5.e1:24)
    at n.constructor (backbone.marionette.min.js?ver=2.4.5.e1:24)
    at n.constructor (backbone.marionette.min.js?ver=2.4.5.e1:25)
    at n [as constructor] (backbone.min.js?ver=1.4.0:2)
    at n [as constructor] (backbone.min.js?ver=1.4.0:2)

    I dont know if that is the problem

    Plugin Author Video User Manuals

    (@videousermanuals)

    Hi,

    I am terribly sorry for the late reply here.

    We were not able to determine the issue from your console logs.

    Is this still a problem for you?

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
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