Can not detect authorization fo account owner

Hello!
Please describe us where exactly on this page – https://www.spinalcure.org.au/prof-v-reggie-edgerton-lecture-12th-may-2016/ – we can check popup. Also please tell me what mail service you are using.
Most likely the problem is with authorization with your mail service in popup settings. Please check it.

If you still will have problems with it – contact us through our?internal support and provide all information that I asked you above. We will check what is wrong and will help you to solve the problem.