Can not connect to SANDBOX!

  • Resolved iamhugo76

    (@iamhugo76)


    5 months, 2 weeks ago

    Hi, I am unable to connect to sandbox!

    When I click connect it just shows white screen.

    I have tried disabling all other plugins but still have issue.

    I have tried contacting support with no reply!

    HELP?

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support M Aqib Khan

    (@aqibkhan9)

    Hello Victor,

    Hope this finds you well.

    Thank you for reaching out to the Support team. We are genuinely sorry to hear about the issue you encountered and understand your concerns.

    We recommend keeping the Sandbox dashboard open alongside the WP admin panel while connecting, as this can help make the process smoother. We believe the issue you faced may have been a temporary one on Square’s end.

    If the issue occurs again, please don’t hesitate to contact us, and kindly share a screencast video demonstrating the problem. We’ll be more than happy to assist you further.

    Thanks and regards,
    Support Team – WP Experts

    Thread Starter iamhugo76

    (@iamhugo76)

    Ok thats great and now connected.

    However it wont now let me enter any sandbox details in payments in woocommerce.

    Any ideas?

    Thread Starter iamhugo76

    (@iamhugo76)

    arggg. i pressed sync and now all 255 products in square have been deleted! how is this possible!

    Plugin Support M Aqib Khan

    (@aqibkhan9)

    Hello @iamhugo76

    We’re glad to hear that you were able to get it connected! Could you please provide more clarity on the difficulties you’re currently facing? If possible, sharing a screencast video of the issue in the ticket you’ve generated would greatly help us in understanding the problem.

    We look forward to your response and the opportunity to assist you further.

    Thanks and regards,
    Support Team – WP Experts

    Thread Starter iamhugo76

    (@iamhugo76)

    Ok my inventory is back.

    My next issue is that it seems to be syncing one of my products multiple times!

    https://drive.google.com/file/d/1g8etiPhhJRqKLntEVQt3HyAmpYVumdWt/view

    Thread Starter iamhugo76

    (@iamhugo76)

    Also it only pulls in 1 image from Square and not all other images!

    Plugin Support M Aqib Khan

    (@aqibkhan9)

    Hello @iamhugo76

    The free version of the plugin only syncs feature images for each product. If you’re seeing multiple products created, it’s likely due to missing important fields on the Square end, such as SKU, Price, Category etc. To avoid this issue, please review our documentation for a proper understanding of the product functionality.

    If you’re still facing challenges, feel free to reach out through the support ticket you’ve created, and our team will assist you promptly.

    Best regards,
    Support Team – WP Experts

    Thread Starter iamhugo76

    (@iamhugo76)

    I have the premium version but still it does not add extra images!

    Plugin Support M Aqib Khan

    (@aqibkhan9)

    Hello @iamhugo76

    As you are using the Premium version of our plugin, we kindly request that you continue the conversation on ticket no.WSPLUSSUP-2282. We also encourage other Pro users to open a support ticket with us if they encounter any issues with the plugin.

    We appreciate your cooperation & understanding.

    Thanks and regards,
    Support Team – WP Experts

Viewing 9 replies - 1 through 9 (of 9 total)
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