Can not connect to Facebook

Hi @chienle86 !

This issue is more commonly caused by an invalid external business ID.

Currently, it looks like resetting the external business ID and re-connecting seems to do the trick in most cases:

– Surf to https://<your-site>/wp-admin/options.php
– Search for wc_facebook_external_business_id
Update field to include only supported characters and save best practice: store-name-dfsdc3lck9k6q ← 13-digit random string
– Go back to WooCommerce > Facebook and click “Get Started” again
Let us know if that sorts it.

Let us know if that sorts it.

thank you for your help but it still not working for me when i tried your solution
here my option value: https://prntscr.com/12c2cav

here step by step, that i done when connect on my site:
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https://prntscr.com/12c6b7u

Hi @chienle86

It may be that your currency is not supported. Please check to see if your WooCommerce default currency is on this list: https://www.facebook.com/business/help/151451521590943?id=738655959856647

If your WooCommerce default currency is not listed there, some folks have had success temporarily changing their currency to a supported one (USD, CAD, GBP, EUR) to connect and then changing it back afterward. However, this isn’t an officially recommended workaround so we can’t guarantee that it will work.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.