Can not connect my site to Merchant account

  • Resolved enumis

    (@enumis)


    2 years ago

    Hello!
    I have read a lot of topics and tried everything, but can not connect my site to existing Merchant account or create a new one by this plugin.
    Every time I have a blank page after connecting with WordPress and Google account.
    Log:
    2022-10-28T09:30:06+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\API\Google\Middleware::create_merchant_account_request Client error: POST https://api-vipgo.woocommerce.com/google/manager/create-merchant resulted in a 400 Bad Request response:
    {“statusCode”:400,”error”:”Bad Request”,”message”:”Unable to create a merchant account”}

    I have tried connect, reconnect all account (WordPress, Google). I have revoked all permissions. I have deleted Merchant account 3 times. Still have no success.
    Please help.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Igor H

    (@ihereira)

    Hi,

    Sorry to hear that. You can deactivate the Google listings and ads extension and then navigate to this URL: YourWebsite.com/wp-admin/options.php

    You will see fields that are starting with gla_, you can empty all of those fields (that are not greyed out), then scroll down and save. At this point, you can reconnect the extension again.

    If that does not help, please provide us with a copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?

    Thread Starter enumis

    (@enumis)

    Hello.
    Thank you.
    I have tried your first suggestion. Doesn’t work.
    So I am sending you my system status.

    
### WordPress Environment ###

WordPress address (URL): https://enumis.shop
Site address (URL): https://enumis.shop
WC Version: 7.0.0
REST API Version: ? 7.0.0
WC Blocks Version: ? 8.5.1
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.3
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.32
PHP Post Max Size: 2 GB
PHP Time Limit: 120
PHP Max Input Vars: 5000
cURL Version: 7.71.0
OpenSSL/1.1.1p

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.5.16-MariaDB-cll-lve
Max Upload Size: 2 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 7.0.0
WC Database Prefix: wp_
Total Database Size: 98.50MB
Database Data Size: 74.36MB
Database Index Size: 24.14MB
wp_woocommerce_sessions: Data: 7.31MB + Index: 0.21MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Data: 0.04MB + Index: 0.02MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 0.26MB + Index: 0.17MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_actions: Data: 0.51MB + Index: 0.17MB + Engine MyISAM
wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_logs: Data: 0.32MB + Index: 0.25MB + Engine MyISAM
wp_aioseo_cache: Data: 11.03MB + Index: 10.25MB + Engine MyISAM
wp_aioseo_links: Data: 0.26MB + Index: 0.03MB + Engine MyISAM
wp_aioseo_links_suggestions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_aioseo_notifications: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wp_aioseo_posts: Data: 3.54MB + Index: 0.04MB + Engine MyISAM
wp_aioseo_redirects: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_aioseo_redirects_404: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_aioseo_redirects_404_logs: Data: 0.59MB + Index: 0.08MB + Engine MyISAM
wp_aioseo_redirects_hits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_aioseo_redirects_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_aioseo_terms: Data: 0.57MB + Index: 0.16MB + Engine MyISAM
wp_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_comments: Data: 0.09MB + Index: 0.04MB + Engine MyISAM
wp_gla_budget_recommendations: Data: 0.11MB + Index: 0.12MB + Engine MyISAM
wp_gla_merchant_issues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_gla_shipping_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_gla_shipping_times: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_litespeed_url: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_litespeed_url_file: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_options: Data: 12.61MB + Index: 0.32MB + Engine MyISAM
wp_postmeta: Data: 24.91MB + Index: 3.45MB + Engine MyISAM
wp_posts: Data: 3.19MB + Index: 0.56MB + Engine MyISAM
wp_relevanssi: Data: 4.01MB + Index: 4.66MB + Engine MyISAM
wp_relevanssi_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_relevanssi_stopwords: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_css: Data: 0.09MB + Index: 0.01MB + Engine MyISAM
wp_revslider_css_bkp: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_layer_animations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_navigations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_navigations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_sliders: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp_revslider_sliders_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_slides: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp_revslider_slides_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_static_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_static_slides_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_smush_dir_images: Data: 1.52MB + Index: 0.31MB + Engine InnoDB
wp_snippets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_stc_joblist: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_termmeta: Data: 0.42MB + Index: 0.29MB + Engine MyISAM
wp_terms: Data: 0.20MB + Index: 0.25MB + Engine MyISAM
wp_term_relationships: Data: 0.52MB + Index: 1.01MB + Engine MyISAM
wp_term_taxonomy: Data: 0.23MB + Index: 0.23MB + Engine MyISAM
wp_usermeta: Data: 0.12MB + Index: 0.06MB + Engine MyISAM
wp_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_admin_notes: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_note_actions: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_wc_category_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_product_lookup: Data: 0.04MB + Index: 0.04MB + Engine MyISAM
wp_wc_order_stats: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_product_attributes_lookup: Data: 0.51MB + Index: 0.87MB + Engine MyISAM
wp_wc_product_download_directories: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_product_meta_lookup: Data: 0.08MB + Index: 0.12MB + Engine MyISAM
wp_wc_rate_limits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wdp_orders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wdp_order_items: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wdp_persistent_rules_cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wdp_rules: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpforms_entries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpforms_entry_fields: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wpforms_entry_meta: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wpforms_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpie_template: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_action_history: Data: 0.97MB + Index: 0.00MB + Engine MyISAM
wp_wt_iew_cron: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wt_iew_ftp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wt_iew_mapping_template: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yith_wcwl: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_yith_wcwl_lists: Data: 0.01MB + Index: 0.02MB + Engine MyISAM

### Post Type Counts ###

attachment: 4342
custom_css: 1
customize_changeset: 5
nav_menu_item: 21
notifications: 2
page: 37
post: 15
product: 1241
revision: 459
shop_coupon: 4
shop_order: 174
wcccf: 3
wp_global_styles: 1
wpforms: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (29) ###

Template Library and Redux Framework: by Extendify – 4.3.19
Hostinger: by Hostinger – 1.0.1
AIOSEO - IndexNow: by All in One SEO Team – 1.0.5
AIOSEO - Link Assistant: by All in One SEO Team – 1.0.10
AIOSEO - Local Business: by All in One SEO Team – 1.2.11
AIOSEO - Redirects: by All in One SEO Team – 1.2.4
AIOSEO - REST API: by All in One SEO Team – 1.0.2
All in One SEO Pro: by All in One SEO Team – 4.2.6
Code Snippets: by Code Snippets Pro – 3.2.1
Electro Extensions: by MadrasThemes – 3.3.1
Google Listings and Ads: by WooCommerce – 2.2.0
WPBakery Page Builder: by Michael M - WPBakery.com – 6.9.0
LuckyWP Cookie Notice (GDPR): by LuckyWP – 1.2
Menu Image: by Freshlight Lab – 3.0.8
Relevanssi: by Mikko Saari – 4.17.1
Shortcode in Menus: by Gagan Deep Singh – 3.5.1
Simple Custom CSS: by John Regan – 4.0.6
Simple Image Sizes: by Rahe – 3.2.1
Sold Out Badge for WooCommerce: by Charlie Etienne – 4.3.5
Widget Options: by Widget Options Team – 3.8.9.1
WooCommerce Bankart Payment Gateway Extension: by Bankart – 1.7.4.1
WOOCS - WooCommerce Currency Switcher: by realmag777 – 2.3.7.2
WooCommerce PayPal Payments: by WooCommerce – 1.9.4
WooCommerce: by Automattic – 7.0.0
WP Mail SMTP: by WPForms – 3.6.1
Smush Pro: by WPMU DEV – 3.11.1
WPForms: by WPForms – 1.7.7.1
YITH WooCommerce Order & Shipment Tracking: by YITH – 2.7.0
YITH WooCommerce Wishlist: by YITH – 3.14.0

### Inactive Plugins (4) ###

GTranslate: by Translate AI Multilingual Solutions – 2.9.13
LiteSpeed Cache: by LiteSpeed Technologies – 5.2.1
Mobile Menu: by Freshlight Lab – 2.8.2.7
WPForms Lite: by WPForms – 1.7.7.2

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude_from_catalog (exclude_from_catalog)
exclude_from_search (exclude_from_search)
exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?

### WC Pages ###

Shop base: #6 - /shop/
Cart: #7 - /cart/
Checkout: #8 - /checkout/
My account: #9 - /my-account/
Terms and conditions: #88 - /terms-of-sale/

### Theme ###

Name: Electro
Version: 3.3.1
Author URL: https://madrasthemes.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: electro/woocommerce/archive-product.php
electro/woocommerce/global/quantity-input.php

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: SI
WooCommerce currency supported: ?
PayPal card processing available in country: –
Pay Later messaging available in country: –
Webhook status: ?
Vault enabled: ?
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –
Tracking enabled: ?

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ? Next scheduled: 2022-10-28 18:18:13 +02:00
Options: ?
Notes: 63
Onboarding: completed

### Action Scheduler ###

Complete: 1,726
Oldest: 2022-10-09 14:21:47 +0000
Newest: 2022-10-28 17:43:00 +0000

Failed: 18
Oldest: 2022-10-04 11:07:09 +0000
Newest: 2022-10-21 10:36:16 +0000

Pending: 17
Oldest: -0001-11-30 00:00:00 +0000
Newest: 2022-11-04 17:27:48 +0000

### Status report information ###

Generated at: 2022-10-28 19:43:06 +02:00
    KL a11n

    (@avantegarde)

    Hi there,

    Thanks for providing your site’s system status report.

    After investigating this further, we were able to replicate this issue on our end as well. We’ve identified this as a bug and have brought this to the attention of the development team. We don’t have a timeframe for a fix just yet but we’ll update you as soon as we know more.

    Thanks for your continued patience.

    Hi @enumis,

    I am excited to confirm that this issue has been resolved. It was a problem between the Google connection and the plugin, which has been addressed.
    (An update isn’t required on your end as the fix was applied directly on the connection server)

    Please attempt the connection again and let us know if you need further assistance.

    We appreciate your patience and understanding.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Can not connect my site to Merchant account’ is closed to new replies.