Can not choose shipping options on cart page

  • Resolved gugu614

    (@gugu614)


    3 years, 8 months ago

    Hi,

    I set up three shipping options on my website,

    More than 45 euro = free shipping
    Less than 45 euro = 5.9 euro
    Livraison Rapide ( fast shipping ) = 13 euro
    My problem is I found customers can not choose among three options, on cart page, it looks like you have 3 options to choose, actually no matter what you choose, it always goes to the top option (so it depends on which shipping option I put as a top option )

    I use the theme: Astra, and a plugin elementor pro to customize this page. I tried to deactivate all plugins also changed a theme to test the cause, even I tried all, the problem is still there, I cannot find.
    But I found it works well on checkout page, people can choose any shipping option they want before they pay, but it is still annoying for the shipping option on cart page.

    If someone knows plz tell me, thank you so much.

    • This topic was modified 3 years, 8 months ago by gugu614.

    The page I need help with: [log in to see the link]

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  • Plugin Support EastOfWest a11n

    (@eastofwest)

    Hi there,

    I had a look at your cart page, and I see that when you try to select another shipping method, it briefly loads, but then resets to the original.

    If you right-click on that page and select “Inspect”, you’ll notice this panel below opens up. Under “Console” you can see errors that are occurring on a page that’s behaving unexpectedly, like so:

    Screenshot of Console errors

    In this case, the error is with a theme script (hover your mouse pointer over the filename on the right to see the location of the file causing the error). Reach out to your theme’s support for help with how to solve that issue.

Viewing 1 replies (of 1 total)
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