Can not change the pixel code

  • Resolved mvoerman

    (@mvoerman)


    5 years, 4 months ago

    Hi,

    We need to update the pixel but the plugin refuses to update the pixel id.
    I’ve tried deactivating and reactivating the plugin and inserting the new pixel ID but the old ID is stuck on the plugin on the source code of our site.
    I tried uninstalling the plugin but the pixel ID still remains the same.

    Can I get some help?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Facebook

    (@facebook)

    Can you attach a screen shot or a video of the problem? Please make sure you disable any javascript blockers.

    Can you also try a different browser, just to make sure that this is not a browser cache or a javascript issue with that specific browser.

    As a work around, if you have database access, you can consider updating this directly there.

    SELECT * FROM wp_options where option_name = 'facebook_config'

    Plugin Author Facebook

    (@facebook)

    Resolving this for now, hope you are able to use the information provided. If you continue to have issues, please open a new thread with details.

    Hello

    I face similar issue, I tried to change pixel id directly from database but it’s not working
    please find attach video
    https://drive.google.com/file/d/1cmZ7EdPraiGBai3jZmwhiVi6cm4x7tzJ/view?usp=sharing

Viewing 3 replies - 1 through 3 (of 3 total)
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