Can not activate plugin

  • Resolved rudolfl

    (@rudolfl)


    3 years, 10 months ago

    Hi,

    I had an issue where W3 total cache started to cause problems with my theme (Avada). So, I disabled it to debug.
    Now I am trying to turn plugin back on and it doe snot work.

    I click on “Activate”, page re-loads, there is a message at the top saying plugin was activated, but plugin status still shows as not-active. I treid to refresh page — same. Tried to clear browser cache and use differetn browser.

    I also looked in error log — nothing.

    I think, problem started after recent upgrade to 2.1.3 version.

    WP is 5.7.2, everything else is up-to-date.

    Thanks,
    Rudolf

Viewing 1 replies (of 1 total)
  • Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @rudolfl

    Thank you for reaching out.
    Can you please completely remove and re-install W3 Total Cache? (make a backup of the wp-content/w3tc-config/master.php)
    1. Purge Cache
    2. Deactivate and Delete Plugin
    3. Check .htaccess File (make a backup)
    W3TC will create many directives in the .htaccess file to control the caching behavior. Each section will start and end with comments like “#BEGIN W3TC Page Cache core” and “#END W3TC Page Cache core”.
    Ensure that no residual entries are leftover in your .htaccess file after deleting the plugin.
    4. Delete wp-content files and folders
    – cache folder
    – w3tc-config folder
    – object-cache.php (if exists)
    – advanced-cache.php (if exists)
    – db.php (if exists)
    – upgrade folder
    – delete w3-total-cache folder in wp-content/plugins/ (if exists)
    5. Delete Cached Files from CDN (if using CDN)
    Besides deleting all the relevant files, if you use CDN then ensure to purge the cached content from your CDN. This is necessary when you enabled minify option in W3TC settings. You should delete the minified and combined scripts and CSS files from your CDN server to avoid the site breaking on the browser.
    6. Go to your wp dashboard and re-install W3 Total Cache

    Thanks!

Viewing 1 replies (of 1 total)
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