Can no longer submit refunds

  • Resolved tundra07

    (@tundra07)


    5 years, 9 months ago

    We updated our plugin to the latest and when i go to submit a refund the refund amount of grey out and I can longer enter any amount. Plugin Version 1.12.0. See screenshot for when we hit refund. https://imgur.com/a/qPkXybj

    I am not sure if this is an issue with this plugin or something within woocommerece as we updated both at the same time. However it was marked as working with latest version.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author SecureSubmit

    (@markhagan)

    Hi Tundra,

    This is a new feature implemented by WooCommerce. Rather than input a single refund value, you will enter your refund amounts for each line item above. The grayed out “Refund Amount” field will be updated with the total amount to refund.

    Let us know if this helps!

    Thread Starter tundra07

    (@tundra07)

    AHHH thank you very much for letting us know! I was completely confused why and what had changed. This now works of course!

Viewing 2 replies - 1 through 2 (of 2 total)
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