Can never add to cart

  • Installed, activated, and configured the plugin. In the store, you can see the gift card and add details; however, when clicking to add to cart, the gift card never gets added to the cart.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @boardboss ,

    Greetings from WebToffee Support!

    We are very sorry to hear about the inconvenience you are experiencing with the plugin and truly regret any dissatisfaction caused.

    It appears that the issue you are facing might be due to a theme conflict or configuration issue. To help resolve this, could you please provide the following details:

    1. Error Message (if any): If you see any error message when attempting to add the gift card to the cart, please share a screenshot or description of the error.
    2. Theme Compatibility: Kindly switch to a default WooCommerce theme, such as “Storefront,” and check if the issue persists. This will help us determine if the issue is theme-related.
    3. WooCommerce System Status Report: Navigate to WooCommerce → Status → Get System Report and share the details with us. This will provide insights into your site environment and configurations.

    You can securely share this information via this support link. Once we have this information, we will promptly investigate and assist you in resolving the issue.

    We greatly value your feedback and aim to address this to ensure a positive experience with the plugin.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @boardboss,

    Additionally, please provide the URL of the Gift Card product page at the earliest so we can test the issue directly on your site.

Viewing 2 replies - 1 through 2 (of 2 total)
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