Can I keep Survey data after upgrade

  • Resolved sandra707

    (@sandra707)


    4 months ago

    I would like to upgrade the ‘Survey Maker’ plugin to be able to ‘harvest’ the information in the survey I already send out. How can I upgrade without losing the information gathered in the survey?

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  • Plugin Support Jasmine

    (@hyenokian)

    Dear @sandra707,

    Thank you for the topic.

    As far as I understand, you want to upgrade to the Pro version of the plugin to export the survey submissions.

    If you follow the steps mentioned in the Update Guide and click on the Upgrade button when deactivating the Free version of the plugin, you will not lose the data you have already created.

    Here is the Update Guide:
    https://ays-pro.com/how-to-update-upgrade-ays-pro-plugins

    You can make a?DB backup?before installing the?zip?file for your safety (you can use?UpdraftPlus).

    As you are referring to the Pro version of the plugin, please contact us via this form for further discussion. Our customer care specialists will always be happy to help you.

    Commercial products are not supported in these forums.

    Thank you.

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