• Resolved yoonlaserwp23

    (@yoonlaserwp23)


    We’re thinking about the option to migrate from WordPress to Shopify and wonder how to handle the orders not fulfilled.
    If the site is disconnected from the domain, is there a way that we can capture all the payments / or process the orders to be completed on the backend?
    How can we finalize orders that are on hold / pending payment status?

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  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @yoonlaserwp23,

    It’s important to note that the domain connection is essential for the operation of your WooCommerce store. This includes the ability to capture and process payments.

    However, if you’re migrating to a different platform like Shopify, you can still manage your unfulfilled orders. You need to manually mark these orders as “Completed” in your WooCommerce dashboard before the migration. For “On Hold” or “Pending Payment” orders, you would need to capture the payments first before marking them as “Completed”.

    Since you’re considering a migration, have you looked into our WooPayments solution? It’s a comprehensive, end-to-end payment solution that simplifies site management, including processing payments and managing orders. It might be a good fit for your needs and could save you the trouble of migrating.

    Also, if you are looking for a fast and secure hosting service, Give WooExpress a try! Not only do we offer secure and speedy hosting, but we also provide live chat and email support. You’ll always receive friendly assistance from our Happiness Engineer, along with regular backups and more. Discover more about WooExpress here:

    I hope this clarifies your concern. If you have any other questions, feel free to ask.

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