Can existing customers still download draft products?

  • Resolved nickpetersres

    (@nickpetersres)


    3 years, 10 months ago

    Hi,

    I have a digital product (i.e. that can be downloaded) that I do not wish to distribute further at the moment. I’m thinking of changing the status of the product from “Published / Public” to “Draft” so the product won’t be available in my shop.

    However, I would like to confirm that by doing so, I am not removing access to the file to customers that already purchased it (i.e. I want them to still be able to connect to their account and download the product if needed).

    Could you please confirm that I can achieve that by setting the product in draft? If not, is there an alternative?

    Thank you,

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter nickpetersres

    (@nickpetersres)

    And more generally, what would be the best approach to make a product unavailable to new customers?

    Thanks

    Nico

    (@nicolamustone)

    Automattic Happiness Engineer

    Hello,
    I just tested this and I was still able to download purchased files after setting the product to Draft.

    Even trashing it worked. As long as you don’t delete it permanently.

    > what would be the best approach to make a product unavailable to new customers?

    I think that drafting it is a good solution.

    Thread Starter nickpetersres

    (@nickpetersres)

    Thanks Nicola, appreciate the quick feedback. As a temporary measure, I’ve set the product as “Out of stock”. It seems like it does the trick too.

    Tried drafting, which seems to work too. I dont know if one solution should be preferred over the other but at least both work!

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
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