Can’t enter my Country

Hi @stuartmitch ,

Thanks for reaching out!

Can you please share a clear screenshot of what you are seeing on your end so that we can have a better understanding of the exact issue you are facing?

If you do not already have a screenshot tool installed,?Snipboard.io?can be used for easily sharing screenshots.

Additionally, please can you share a copy of your sites System Status Report which you can find via?WooCommerce?→?Status. Select?Get system report?and then?Copy for support.

Cheers!

Hi there,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if you need any further help with this.

Cheers!

Roxy,

I actually replied to the email I got from you and attached a screenshot to that. I have attached it to this.

` WordPress Environment

WordPress address (URL): https://premierleaguegear.com<br>Site address (URL): https://premierleaguegear.com<br>WC Version: 8.1.1<br>REST API Version: ? 8.1.1<br>WC Blocks Version: ? 10.9.3<br>Action Scheduler Version: ? 3.6.2<br>Log Directory Writable: ?<br>WP Version: 6.3.1<br>WP Multisite: –<br>WP Memory Limit: 768 MB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_US<br>External object cache: ? Server Environment

Server Info: Apache<br>PHP Version: 7.4.33<br>PHP Post Max Size: 256 MB<br>PHP Time Limit: 120<br>PHP Max Input Vars: 3000<br>cURL Version: 7.85.0<br>OpenSSL/3.0.9

SUHOSIN Installed: –<br>MySQL Version: 5.7.39-42-log<br>Max Upload Size: 256 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database

WC Database Version: 8.1.1<br>WC Database Prefix: rvt_<br>Total Database Size: 170.89MB<br>Database Data Size: 122.18MB<br>Database Index Size: 48.71MB<br>rvt_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>rvt_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>rvt_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>rvt_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>rvt_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>rvt_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>rvt_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>rvt_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>rvt_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>rvt_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>rvt_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>rvt_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>rvt_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>rvt_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>rvt_actionscheduler_actions: Data: 15.50MB + Index: 14.34MB + Engine InnoDB<br>rvt_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>rvt_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>rvt_actionscheduler_logs: Data: 8.52MB + Index: 6.00MB + Engine InnoDB<br>rvt_aioseo_cache: Data: 0.19MB + Index: 0.03MB + Engine InnoDB<br>rvt_aioseo_notifications: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>rvt_aioseo_posts: Data: 10.11MB + Index: 0.06MB + Engine InnoDB<br>rvt_ce4wp_abandoned_checkout: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>rvt_ce4wp_contacts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>rvt_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>rvt_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB<br>rvt_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>rvt_fbv: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>rvt_fbv_attachment_folder: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>rvt_fca_eoi_activity: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>rvt_fca_eoi_subscribers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>rvt_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>rvt_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB<br>rvt_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>rvt_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>rvt_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>rvt_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>rvt_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>rvt_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>rvt_mailpoet_automations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>rvt_mailpoet_automation_runs: Data: 0.02MB + Index: 0.08MB + Engine InnoDB<br>rvt_mailpoet_automation_run_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>rvt_mailpoet_automation_run_subjects: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>rvt_mailpoet_automation_triggers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>rvt_mailpoet_automation_versions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>rvt_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>rvt_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>rvt_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>rvt_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>rvt_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>rvt_mailpoet_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>rvt_mailpoet_newsletters: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>rvt_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>rvt_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>rvt_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>rvt_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>rvt_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>rvt_mailpoet_newsletter_templates: Data: 2.52MB + Index: 0.00MB + Engine InnoDB<br>rvt_mailpoet_scheduled_tasks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>rvt_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>rvt_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>rvt_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>rvt_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>rvt_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>rvt_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>rvt_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>rvt_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>rvt_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB<br>rvt_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>rvt_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.08MB + Engine InnoDB<br>rvt_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>rvt_mailpoet_subscribers: Data: 0.02MB + Index: 0.23MB + Engine InnoDB<br>rvt_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>rvt_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>rvt_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>rvt_mailpoet_subscriber_tag: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>rvt_mailpoet_tags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>rvt_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>rvt_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>rvt_mclean_refs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>rvt_mclean_scan: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>rvt_options: Data: 39.13MB + Index: 3.06MB + Engine InnoDB<br>rvt_postmeta: Data: 31.33MB + Index: 15.83MB + Engine InnoDB<br>rvt_posts: Data: 7.34MB + Index: 3.16MB + Engine InnoDB<br>rvt_realmedialibrary: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>rvt_realmedialibrary_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>rvt_realmedialibrary_posts: Data: 0.05MB + Index: 0.02MB + Engine InnoDB<br>rvt_realmedialibrary_tmp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>rvt_sgs_log_events: Data: 3.50MB + Index: 1.50MB + Engine InnoDB<br>rvt_sgs_log_visitors: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>rvt_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>rvt_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>rvt_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>rvt_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>rvt_userfeedback_surveys: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>rvt_userfeedback_survey_responses: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>rvt_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>rvt_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>rvt_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB<br>rvt_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB<br>rvt_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>rvt_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>rvt_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>rvt_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>rvt_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>rvt_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>rvt_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>rvt_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>rvt_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>rvt_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>rvt_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>rvt_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>rvt_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>rvt_wc_product_meta_lookup: Data: 1.52MB + Index: 1.42MB + Engine InnoDB<br>rvt_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>rvt_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>rvt_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>rvt_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>rvt_woocommerce_square_customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>rvt_wpforms_payments: Data: 0.02MB + Index: 0.14MB + Engine InnoDB<br>rvt_wpforms_payment_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>rvt_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB Post Type Counts

attachment: 1565<br>custom_css: 2<br>customize_changeset: 6<br>elementor_library: 2<br>mailpoet_page: 1<br>nav_menu_item: 6<br>page: 6<br>post: 3<br>product: 167<br>product_variation: 8546<br>revision: 53<br>wp_block: 1<br>wp_global_styles: 2<br>wpforms: 3 Security

Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (27)

All in One SEO: by All in One SEO Team – 4.4.6<br>All-in-One WP Migration: by ServMask – 7.78<br>Starter Templates: by Brainstorm Force – 3.4.1<br>Elementor: by Elementor.com – 3.16.3<br>Envira Gallery Lite: by Envira Gallery Team – 1.8.6.2<br>FileBird Lite: by Ninja Team – 5.5<br>GetResponse Forms by Optin Cat: by Fatcat Apps – 2.5.4<br>Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.19<br>Google Listings and Ads: by WooCommerce – 2.5.6<br>Jetpack: by Automattic – 12.5<br>HubSpot All-In-One Marketing - Forms, Popups, Live Chat: by HubSpot – 10.2.5<br>Mailchimp for WooCommerce: by Mailchimp – 3.2<br>MailPoet: by MailPoet – 4.27.0<br>Media Cleaner: by Jordy Meow – 6.6.6<br>OptinMonster: by OptinMonster Popup Builder Team – 2.13.8<br>Otter – Page Builder Blocks & Extensions for Gutenberg: by ThemeIsle – 2.3.4<br>Real Media Library (Free): by devowl.io – 4.21.9<br>SiteGround Optimizer: by SiteGround – 7.4.1<br>SiteGround Security: by SiteGround – 1.4.5<br>UserFeedback Lite: by UserFeedback Team – 1.0.9<br>WooCommerce Stripe Gateway: by WooCommerce – 7.6.0<br>WooCommerce Payments: by Automattic – 6.4.2<br>WooCommerce Shipping & Tax: by WooCommerce – 2.3.4<br>WooCommerce Square: by WooCommerce – 4.2.0 (update to version 4.2.1 is available)<br>WooCommerce: by Automattic – 8.1.1<br>SiteGround Central: by SiteGround – 3.0.1<br>WPForms Lite: by WPForms – 1.8.3.1 Inactive Plugins (1)

WordPress Importer: by wordpressdotorg – 0.8.1 Dropin Plugins (2)

advanced-cache.php: advanced-cache.php<br>object-cache.php: Memcached Settings

API Enabled: ?<br>Force SSL: –<br>Currency: USD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)

Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: ?<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – WC Pages

Shop base: ? Page ID is set<br>but the page does not exist

Cart: ? Page ID is set<br>but the page does not exist

Checkout: ? Page ID is set<br>but the page does not exist

My account: ? Page ID is set<br>but the page does not exist

Terms and conditions: ? Page not set Theme

Name: Astra<br>Version: 4.3.1<br>Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme<br>Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>WooCommerce Support: ? Templates

Overrides: – Admin

Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page

Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-variation-management<br>settings<br>async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-09-19 01:14:49 +00:00<br>Options: ?<br>Notes: 79<br>Onboarding: completed WooCommerce Payments

Version: 6.4.2<br>Connected to WPCOM: Yes<br>Blog ID: 223194235<br>Account ID: - MailPoet

Sending Method: PHPMail<br>Send all site's emails with: Default WordPress sending method<br>Task Scheduler method: Action Scheduler<br>Cron ping URL: https://premierleaguegear.com?mailpoet_router&endpoint=cron_daemon&action=ping Action Scheduler

Complete: 31,174<br>Oldest: 2023-08-31 01:21:25 +0000<br>Newest: 2023-09-18 08:07:07 +0000

Failed: 91<br>Oldest: 2023-09-13 10:35:58 +0000<br>Newest: 2023-09-18 07:12:32 +0000

Pending: 12<br>Oldest: 2023-09-18 08:07:37 +0000<br>Newest: 2023-09-25 01:10:23 +0000 Status report information

Generated at: 2023-09-18 08:07:11 +00:00<br>`

Sorry, not sure if image URL was attached to my previous post.

Hello @stuartmitch,

I checked your system status report, everything looks healthy so far.

Could you please navigate to Dashboard > Settings > Permalinks and try changing your permalinks settings to “Plain”? Does that help?

Sorry, not sure if image URL was attached to my previous post.

I can’t see any screenshots attached. If you don’t already have a screenshot service installed, here are a few free options: 

• https://snipboard.io
• https://skitch.com/
• https://getcloudapp.com/

Look forward to hearing back from you.