Can Connect Existing Merchant Account

  • Resolved jesseslam

    (@jesseslam)


    1 year ago

    Hi,

    We have an existing merchant account we have been using for a couple of years with sub accounts so we have to sue this. When trying to connect I don’t get the option to connect to the existing account. Before you ask we have linked the same Google account as used for Ads and merchant centre can you tell me why this doesn’t work?

    If it helps below is what the log shows in WooCommerce logs for the plugin looks like your plugin won’t allow connecting to an existing?

    2023-10-27T12:17:26+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Notes\NoteInitializer::add_notes Google account is not connected. 2023-10-27T12:24:02+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\API\Google\Merchant::claimwebsite { “error”: { “code”: 403, “message”: “There exist other accounts with homepage that conflicts with the homepage of account 5297341958. Set the parameter ‘overwrite’ to true if you want to take the claim and remove it from these accounts: “, “errors”: [ { “message”: “There exist other accounts with homepage that conflicts with the homepage of account 5297341958. Set the parameter ‘overwrite’ to true if you want to take the claim and remove it from these accounts: “, “domain”: “global”, “reason”: “forbidden” } ] } } 2023-10-27T12:24:46+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\API\Google\Merchant::claimwebsite { “error”: { “code”: 403, “message”: “There exist other accounts with homepage that conflicts with the homepage of account 5297358403. Set the parameter ‘overwrite’ to true if you want to take the claim and remove it from these accounts: “, “errors”: [ { “message”: “There exist other accounts with homepage that conflicts with the homepage of account 5297358403. Set the parameter ‘overwrite’ to true if you want to take the claim and remove it from these accounts: “, “domain”: “global”, “reason”: “forbidden” } ] } }

    Thanks,

    James Isles

Viewing 3 replies - 1 through 3 (of 3 total)
  • sailboatrc

    (@sailboatrc)

    We also have issue with connecting to Google Merchant (new updated account we have).

    I tried to change account to update correct Google Listings account, but loading on Settings lasts forever. I tried to reinstall plugin with also purging cache several times, but problem persists, plugin is not connected to new account and it does not allow changes.
    Here is first loading screen that show up after I click on Settings from this plugin: https://prnt.sc/WNeetv123woO (it lasts a second or two only) and here second screen that continues loading forever: https://prnt.sc/p7ytZY2KHcEH
    So, now that I have setup my correct Google Merchant account, this plugin stopped working and it doesn’t allow me to change to new one. Any help? ??

    Website is wordpress based: https://www.sailboatrc.com

    Mirko P.

    (@rainfallnixfig)

    Hi @jesseslam,

    Thank you for reaching out to the Google Listings & Ads plugin forum.

    { “error”: { “code”: 403, “message”: “There exist other accounts with homepage that conflicts with the homepage of account 5297341958.?

    The error message in the logs you shared suggests that there are multiple Google accounts conflicting with the homepage of your current active account. This kind of situation typically happens when different accounts have been set up for the website.

    Given this, the first necessary step is to confirm that there isn’t any account conflict, and all accounts are appropriately linked. The conflict might happen if you have claimed your website with different Google Merchant Center accounts. Since your Google Merchant Center account is linked to your Google Ads account, it’s vital to ensure that there’s no conflict between those two as well.

    That said, in order to help us better assist you, please contact us at?WooCommerce.com > My Account > Support. You may need to create or log into your WooCommerce.com account before you can access that page.

    Please include a link to this forum post, so that we can keep track of what’s already been done.

    We will be able to help you further there. Thank you for your understanding!

    @sailboatrc: Please start your own topic because each user’s issue demands focused attention. That way, we can respond appropriately to each topic, including yours.

    Thread Starter jesseslam

    (@jesseslam)

    Hi Mirko,

    It’s OK we have decided not to use the plugin will add settings manually to Merchant Centre.

    Thanks,

    Jim

Viewing 3 replies - 1 through 3 (of 3 total)
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