Can be better
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UPdate 10/9/20 – After latest update it still conflicts with WP Approve (https://en.wp.obenland.it/wp-approve-user/#utm_source=wordpress&utm_medium=plugin&utm_campaign=wp-approve-user) plugin, disabling approval of WP users. Regrettably had to deactivate the chat.
Update 6/9/20 – Conflicts with WP Approve plugin – stops admin from approving new user registrations.
After installing this plugin it apparently went through all registered users so as to enable setting up of agents. It felt like some data collection was going on as wordpress became unresponsive. I hope there is no contact data harvesting going on as that would be serious. Agents should be set manually with distinct credentials specific to the plugin. Definitely avoid accessing registered wordpress user data as that sounds malicious.
The plugin settings page would not show until it completed whatever operation it was performing. There was no message suggesting what was going on.
After about an hour it became more responsive and the settings screen actually started working.
It generates odd errors at times, saying some fields were not filled in correctly. Reloading the page and filling the same details again often works.
It can be improved by making the tab vertically flush to screen edges when left or right placement are selected. Also some fonts are mismatched. For example when users are asked to leave a message Name, Email and Phone labels use a different font size. This looks unprofessional.
There are certainly many features but it lacks some polish and can be sluggish.
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