Can Agent Reply By Email?

  • Resolved gilcon22

    (@gilcon22)


    2 years, 10 months ago

    Hello, I do understand that with the “Email Piping Add-on” customers can reply from their email. However my question is on the flip side. Can an Agent after assignment of ticket via notification, respond also via email? That is, without accessing the website.

    My second thought is how possible it is to integrate voice recording option into the “detailed description” section of new ticket creation.

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  • Plugin Contributor Nikhil G

    (@nsgawli)

    Hello,

    Yes, agents can also reply to tickets via email. The email piping work for both customers and agents.

    It is not possible to integrate the voice recording option in description.

Viewing 1 replies (of 1 total)
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