Cannot access admin pages

  • When I try to reach my admin pages (https://elegant-gifts.co/wp-admin/index.php) I get a message saying

    “There has been a critical error on this website. Please check your site admin email inbox for instructions.

    Learn more about debugging in WordPress.”

    I have checked my email and this is what I got.

    “Howdy!

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site and notifies you with this automated email.

    In this case, WordPress caught an error with one of your plugins, WooCommerce Google Ads Conversion Tracking.

    First, visit your website (https://elegant-gifts.co/) and check for any visible issues. Next, visit the page where the error was caught (https://elegant-gifts.co/wp-admin/edit.php?post_type=product) and check for any visible issues.

    Please contact your host for assistance with investigating this issue further.

    If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigates further.

    https://elegant-gifts.co/wp-login.php?action=enter_recovery_mode&rm_token=QErrstwApBXbXz1HmWgYMY&rm_key=CUeK80VkxYoohZInYSAvzl

    To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 5.6
    ”

    When I click the recovery mode link, I get a message saying “Recovery Mode not initialized.”

    Our website’s front end is still working. Not being able to access the admin part is frustrating. Anyone else had a similar experience and know, how to solve it?

    Thank you in advance.
    Matt

    • This topic was modified 4 years, 2 months ago by elegantgifts.

    The page I need help with: [log in to see the link]

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  • Disable the plugin causing the problem so you can login, and then contact the author for a fix.

    Since you’re unable to get into the dashboard now, you’ll need to access your files via FTP or your hosting company’s web-based file manager, and either delete or rename the problematic plugjn’s folder.

    Good luck.

    Thread Starter elegantgifts

    (@elegantgifts)

    Thank you, George. I was hoping to find a way without accessing FTP. Since AWS with Bitnami, it is really a pain in the neck to access the server via FTP. Now, I have created another post at the Bitnami support forum and hoping someone else will help with this new FTP issue. I was able to use FileZilla with SFTP and a key file. But I guess it is not working anymore.

    Again, thank you so much, and happy new year!

Viewing 2 replies - 1 through 2 (of 2 total)
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