can a moderator help change my email address?

The system ties down email address to one account only. It’s a measure to prevent spam. May I ask, why are you creating another account?

@andrew thanks for the reply. This account is my very old personal one before my company launched and now we need that email to be on the company account for www.remarpro.com for Gravatar and other reasons ??

This can all be achieved on your current account:
– I assume the other reasons includes what your display name is? Your display name can be different from your username.
— To change your display name, set a First name and Last name. Save. Then your Display name field will be populated with that data.
– You can change your email address to reflect the correct Gravatar account.

@andrew thanks again but yes, we tried to change the email address several times and it says “sorry, already in use”…

Even inputting the email address that we already “deleted” from my current account (this one) into the password recovery tool still thinks that email is a valid one in the system despite me deleting it from this account already so either there is a new bug or this is a known issue, I’m not sure but I see dozens of similar posts on the forum?

Are you sure you didn’t use the email address on another account?

100% sure and anyway the reset password link that arrives to our company email says username “jejani” for password reset… so the system still think that company email is tied to this account even 24+ hours after removing that email from my account and using a new one. The Gravatar has disappeared but I still can’t bring that email to our company account on www.remarpro.com without “already in use” errors… =\

The email address is never removed from an account, it’s just changed.

I’m not saying you should create a new account, I’m saying stick to your old one and change your email address.

Thanks Andrew but not sure you understand. For legal and branding reasons our company profile must have the [email protected] email address for the work done on www.remarpro.com.

If you aren’t able to fix this for us no problem but would appreciate any other mods who can help with this bug on www.remarpro.com

A moderator cannot change the system that the forum was set up on, so what I’ve been telling you is not my opinion. I have been informing you on how the account system works and I have been giving you alternatives to this issue you face.

If you have a security concern, you can remove every detail on your account. You can’t delete the account, but you can wipe the information.

I am not looking to delete this account or any account. I’m looking to use an email address [email protected] at my company’s other account with www.remarpro.com for Gravatar, branding, and legal reasons. when logged into that account and attempting to input [email protected] on that account, the system believes that my account “jejani” is still using that email address which it is not. I’m not sure how many times I need to explain this but if you still don’t understand then kindly allow other mods to jump in with any suggestions maybe? Thanks Andrew…

The system ties down email address to one account only. It’s a measure to prevent spam.

The email address is never removed from an account, it’s just changed.

I think it’s you who is misunderstanding.

jejani: Not even the moderators have the power to change how our system works.

Once an email address has been used for an account, it cannot be used on a different account without manual intervention, by me. No amount of mucking around with profiles will let you do what you want. Even if you change the email on the old account to something else, the system remembers and still will not let you use that email on a new account.

Email me the details of what you’re trying to do and I’ll take a look for you. My email is otto at this domain.