Campaigns not sending

Hi @divan-web-devine,

Thank you for reaching out to us! We’re here to assist you.

Regarding the report you mentioned, it appears that emails are being sent but not tracked. Could you please verify if email sending tracking is enabled?

1) Main tracking: Navigate to Express > Settings > General > Track opens > Is it enabled?
2) Check within the campaign: Go to Campaign> Edit > Scroll down > Was the tracking option enabled?

Looking forward to your confirmation.

Thank you!

Hello @shubhanshukandani,

Please see at https://we.tl/t-GpFvdk9mG2 that the appropriate options were checked.

Thank you.

Hi

Got the exact same issue here. Plugin states email were sent out but nothing happened. Tried to send test email as well – same result.

Enabled Icegram email sending service – nothing sent out equally.

Noticed that Icegram Express performed an automated upgrade a few days ago. Problem happened since…

• This reply was modified 9 months, 1 week ago by bccmfr.

Hi @bccmfr,

The host assisted us over the weekend with this query.

Their feedback/solutions were as follows:

I set the WP Mail fallback to PHP mail fallback – not sure that this will make a difference.

I checked server logs and there is no address for [email protected] – well there was not – but I have created that now as the logs were indicating that there was no user. Made this change as troubleshooting move – so not sure if you have a way to test the mail.

I had another customer with a similar issue and pointed them to :https://elementor.com/blog/best-smtp-plugins/
Let WP try and send mail using SMTP Authentication and see whether that helps.

Hopefully this will assist you further.

Hi Divan

Thanks for your return. Email address is active and works – mail are sent out through the ISP provider’s webmail interface. But nothing is being sent out through Icegram Express be it using Icegram or built-in SMTP.

When checking Icegram Express logs I can see lines stating that messages were sent tout. But nothing was received. Tried to send test messages through Icegram Express test mail facility but this doesn’t work equally.

Hi?@divan-web-devine & @bccmfr,

Thanks for your prompt response and detailed information.

We have a private support?channel here. We require further details since we are unable to replicate the issue on our end.

So could you please reach out to us there? Please mention this thread URL while contacting us.

Further communication will continue there. Waiting for your email.

Thanks a lot!

Hi

above channel cannot be accessed anymore. I was trying to reply to your email but cannot do.


Please advise. Thank you

Hi @bccmfr,

Could you please try again? Also, can you share what error you’re getting while submitting the form?

https://www.icegram.com/contact/

Thank you.

Hello Shubhanshu

thanks for your message. I have tried sending a test message from Icegram Express today (that didn’t work originally) and all sent fine. Message was sent and received. No actions were performed on our side.

no further action required. Many thanks for your support.

Hi?@divan-web-devine,

Hope you’re doing great.

I wanted to check in with you regarding the inquiry you had the other day. Was it resolved? Do you need any additional help? I’d be happy to assist you in any case.

Thank you!
Have a great day ahead.

Hi?@divan-web-devine,

We hope our previous replies were helpful in resolving your inquiry.

I am closing this thread for now. Feel free to reopen it in case if you are still having issues or inquiries related to the plugin.

Also if you have any other queries, you can open a new thread from here. We will be happy to assist you further.

Thank you!