All Campaigns Missing/Deleted

Hi,

Upgrade only deletes those campaigns which you have deleted previously but still there in system.

It shouldn’t delete your active campaigns.

Latest update
4.3.4 (28.11.2019)
* Update: Delete Campaigns Permanently

??????

Why? I don’t understand.

It deleted one of three campaigns I had.

• This reply was modified 5 years, 4 months ago by bjrnet21.

It deleted 2 of 2 campaigns that I had (i.e. it deleted all active campaigns).

I had no previously deleted campaigns (unless they were previous old campaigns of the same name that were previously deleted that I could not see in the list of campaigns).

P.S. I had 2 campaigns with the same “Name”, type “Post Notification”, one for “List” named Test and another for “List” named Public.

I have recreated the campaigns and given each a unique “Name” (i.e. each has a Different “Template Name”).

Just letting you know the “Name/Template Name” was the same for each Campaign that was deleted.

• This reply was modified 5 years, 4 months ago by USATC.

You said: It shouldn’t delete your active campaigns.

But it did, it deleted 2 (All) of mine. Another customer said above: It deleted one of three campaigns I had.

Please recheck the code/logic, before others start having issues (i.e. get ahead of the problem by being pro-active instead of reactive later, to prevent the same problem for others).

• This reply was modified 5 years, 4 months ago by USATC.
• This reply was modified 5 years, 4 months ago by USATC.

@usatc @bjrnet21

Ok. We will take a look at it.

@usatc @bjrnet21

We have released a new version of ES (4.3.4.1) with fix. It was a edge case which was missing in ES 4.3.4 which we have handled.

Just to update you that the same name of campaigns doesn’t have any relation with deletion of campaigns. It was related to deleted_at date which we are saving into database.

BTW, thank you for all your investigation. We really appreciate it.

Thank you for the research and support/fix. Update installed without issue.