Campaign Tracking not working (Matomo 5.1 & WP 6.5.5)

Hi @marsronny, can you answer the following questions:

• Is there data available in other reports, or is it just the campaign reports that are missing data?
• Is there data in the Visits Log?
• If there is, do you see any visits that have come from a campaign there?

Of course!

• Is there data available in other reports, or is it just the campaign reports that are missing data?
  • All the other reports are working without any problems. It’s just the campaign reports.
• Is there data in the Visits Log?
  • Yes. All good here.
• If there is, do you see any visits that have come from a campaign there?
  • Nothing. I’ve checked various days on the visitors log. Can’t see any link to a campaign.

@marsronny I tested on my own Matomo for WordPress and it appears to be working for me, so there may be something in your WordPress install interfering with this functionality (such as another plugin). Can you provide the system report from the Matomo > Diagnostics page (see https://matomo.org/faq/wordpress/how-do-i-find-and-copy-the-system-report-in-matomo-for-wordpress/)? Are you using any plugins that might affect the value of query parameters?

@dizzyatinnocraft I only use a small amount of (popular) plugins and the log looks fine to me.

btw. There is someone who was able to confirm the same issue: https://forum.matomo.org/t/campaign-tracking-not-working-matomo-5-1-wp-6-5-5/58672 (I started the thread and someone confirmed the same problem)

Of course here you go:

				  # Matomo

* Matomo-Plugin-Version: 5.1.1
* Config existiert und ist schreibbar.: Ja ("$abs_path/wp-content/uploads/matomo/config/config.ini.php" )
* JS Tracker existiert und ist schreibbar.: Ja ("$abs_path/wp-content/uploads/matomo/matomo.js" )
* Plugin-Verzeichnisse: Yes ([{"pluginsPathAbsolute":"$abs_path\/wp-content\/plugins\/matomo\/plugins","webrootDirRelativeToMatomo":"..\/plugins"},{"pluginsPathAbsolute":"$abs_path\/wp-content\/plugins","webrootDirRelativeToMatomo":"..\/..\/"}])
* Tmp-Verzeichnis schreibbar: Yes ($abs_path/wp-content/cache/matomo)
* Matomo-Version: 5.1.0
* Matomo Blog idSite: 1
* Installierte Matomo-Version: 4.15.0 (Install date: 2023-08-13 21:36:01)
* Upgrades outstanding: No
* Upgrade in progress: No

## Endpoints

* Matomo JavaScript Tracker URL:  ($site_url/wp-content/uploads/matomo/matomo.js)
* Matomo JavaScript Tracker - WP Rest API:  ($site_url/wp-json/matomo/v1/hit/)
* Matomo HTTP Tracking API:  ($site_url/wp-content/plugins/matomo/app/matomo.php)
* Matomo HTTP Tracking API - WP Rest API:  ($site_url/wp-json/matomo/v1/hit/)

## Crons

* Server-Zeit: 2024-07-16 07:15:47
* Blog-Zeit: 2024-07-16 09:15:47 (Die nachfolgenden Daten werden in der Blog-Zeitzone angezeigt)
* Sync users & sites: Next run: 2024-07-16 21:37:01 (12 Stunden 21 Minuten) ( Last started: 2024-07-15 21:37:19 (-11 Stunden 38 Minuten). Last ended: 2024-07-15 21:37:19 (-11 Stunden 38 Minuten). Interval: daily)
* Archive: Next run: 2024-07-16 09:36:04 (20 Minuten 17s) ( Last started: 2024-07-16 08:38:48 (-36 Minuten 59s). Last ended: 2024-07-16 08:38:51 (-36 Minuten 56s). Interval: hourly)
* Update GeoIP DB: Next run: 2024-08-07 21:37:01 (22 Tage 12 Stunden) ( Last started: 2024-07-08 21:37:29 (-7 Tage 11 Stunden). Last ended: 2024-07-08 21:37:31 (-7 Tage 11 Stunden). Interval: matomo_monthly)

## Vorgeschriebene Prüfungen

* PHP-Version >= 7.2.5: ok 
* PDO Erweiterung: ok 
* PDO\MYSQL Erweiterung: ok 
* MYSQLI Erweiterung: ok 
* Weitere erforderliche Anforderungen: ok 
* Erforderliche Funktionen: ok 
* Ben?tigte PHP Konfiguration (php.ini): ok 
* Verzeichnisse mit Schreibzugriff: ok 
* Verzeichnisse mit Schreibzugriff auf Tag Manager: ok 

## Optionale Prüfungen

* 64-bit PHP Bin?r: ok 
* Tracker-Status: ok 
* Speicherlimit: ok 
* Zeitzone: ok 
* ?ffnen einer URL: ok 
* GD > 2.x + FreeType (Grafiken): ok 
* Andere Erweiterungen: ok 
* Andere Funktionen: ok 
* Dateisystem: ok 
* Letzter erfolgreicher Abschluss der Archivierung: ok 
* Datenbankf?higkeiten: ok 
* Warning Maximale Packetgr??e: warning  (Es wird empfohlen die '<a  rel="noreferrer noopener" target="_blank">max_allowed_packet</a>' Gr??e in Ihrer MySQL Datenbank auf mindestens 64MB zu erh?hen. Aktuell ist 16MB eingestellt. )
* Standorterkennung: ok 
* Update über HTTPS: ok 
* Mobile Messaging SMS Provider: ok 
* Supports Async Archiving: No
* Async Archiving Disabled in Setting: No
* Location provider ID: geoip2php
* Location provider available: Yes
* Location provider working: Yes
* Had visit in last 5 days: Yes
* Matomo URL: Yes ($site_url/wp-content/plugins/matomo/app)

## Matomo Settings

* Track mode: default
* Track ecommerce: Yes
* Track codeposition: footer
* Track api endpoint: default
* Track js endpoint: default
* Version history: 5.1.1, 5.1.0, 5.0.8, 5.0.6, 5.0.5
* Core version: 5.1.0
* Last tracking settings update: 1696345861
* Last settings update: 1708026388
* Show get started page: 0
* Track content: visible
* Disable cookies: Yes

## Logs

* Keine: 

# WordPress

* Home URL: $site_url
* Site URL: $site_url
* WordPress Version: 6.5.5
* Number of blogs: 1
* Multisite Enabled: No
* Network Enabled: No
* WP_DEBUG: No
* WP_DEBUG_DISPLAY: Yes
* WP_DEBUG_LOG: No
* DISABLE_WP_CRON: -
* FORCE_SSL_ADMIN: Yes
* WP_CACHE: Yes
* CONCATENATE_SCRIPTS: No
* COMPRESS_SCRIPTS: -
* COMPRESS_CSS: -
* ENFORCE_GZIP: -
* WP_LOCAL_DEV: -
* WP_CONTENT_URL: $site_url/wp-content
* WP_CONTENT_DIR: $abs_path/wp-content
* UPLOADS: -
* BLOGUPLOADDIR: -
* DIEONDBERROR: -
* WPLANG: -
* ALTERNATE_WP_CRON: -
* WP_CRON_LOCK_TIMEOUT: 60
* WP_DISABLE_FATAL_ERROR_HANDLER: -
* MATOMO_SUPPORT_ASYNC_ARCHIVING: -
* MATOMO_ENABLE_TAG_MANAGER: -
* MATOMO_SUPPRESS_DB_ERRORS: -
* MATOMO_ENABLE_AUTO_UPGRADE: -
* MATOMO_DEBUG: -
* MATOMO_SAFE_MODE: -
* MATOMO_GLOBAL_UPLOAD_DIR: -
* MATOMO_LOGIN_REDIRECT: -
* Permalink Structure: /%postname%/
* Possibly uses symlink: No
* Upload base url: $site_url/wp-content/uploads
* Upload base dir: $abs_path/wp-content/uploads
* Upload url: $site_url/wp-content/uploads/2024/07
* Custom upload_path: 
* Custom upload_url_path: 
* Compatible content directory: Yes
* WP_Filesystem Initialized: Yes

# WordPress Plugins

* Complianz | GDPR/CCPA Cookie Consent: 7.1.0
* Divi Pixel: 2.29.4
* Duplicate Page: 4.5.3
* eRecht24 legal texts for WordPress: 3.3.11
* Marketing Campaigns Reporting (Matomo Plugin): 5.0.4
* Matomo Analytics - Ethical Stats. Powerful Insights.: 5.1.1
* The SEO Framework: 5.0.6
* WP-Optimize - Clean, Compress, Cache: 3.4.2
* WPvivid Backup Plugin: 0.9.103
* Active Plugins: 9 (MarketingCampaignsReporting:5.0.4 autodescription:5.0.6 complianz-gdpr:7.1.0 divi-pixel:2.29.4 duplicate-page:4.5.3 erecht24-2:3.3.11 matomo:5.1.1 wp-optimize:3.4.2 wpvivid-backuprestore:0.9.103)
* Theme: Divi (divi-child)

# Server

* Server Info: Apache
* PHP OS: Linux
* PHP Version: 8.3.8
* PHP SAPI: cgi-fcgi
* PHP Binary Name: /usr/local/php83/bin/php-cgi
* PHP Maxmind DB extension: Not loaded
* PHP Error Reporting: 4437 After bootstrap: 4437
* PHP Found Binary: /usr/bin/php -q
* Timezone: UTC
* WP timezone: Europe/Berlin
* Locale: de_DE
* User Locale: de_DE
* Memory Limit: 512M (At least 128MB recommended. Depending on your traffic 256MB or more may be needed.)
* WP Memory Limit: 40M
* WP Max Memory Limit: 512M
* Timezone version: 2024.1
* Time: 1721114149
* Max Execution Time: 180
* Max Post Size: 128M
* Max Upload Size: 134217728
* Max Input Vars: 4000
* Disabled PHP functions: Yes (pcntl_alarm,pcntl_fork,pcntl_waitpid,pcntl_wait,pcntl_wifexited,pcntl_wifstopped,pcntl_wifsignaled,pcntl_wifcontinued,pcntl_wexitstatus,pcntl_wtermsig,pcntl_wstopsig,pcntl_signal,pcntl_signal_get_handler,pcntl_signal_dispatch,pcntl_get_last_error,pcntl_strerror,pcntl_sigprocmask,pcntl_sigwaitinfo,pcntl_sigtimedwait,pcntl_exec,pcntl_getpriority,pcntl_setpriority,pcntl_async_signals,)
* zlib.output_compression is off: Yes
* Curl Version: 7.64.0, OpenSSL/1.1.1n
* Suhosin installed: No

# PHP cli

* PHP CLI Version: 7.3.31-1~deb10u7 (The detected PHP CLI version does not match the PHP web version. To avoid archiving errors, <a href="$site_url/wp-admin/admin.php?page=matomo-settings&tab=advanced#matomo[disable_async_archiving]">enable archiving via HTTP requests</a>, or <a  target="_blank" rel="noreferrer noopener">manually set the path to your PHP CLI executable</a> to the one for PHP version 8.3.8.)
* MySQLi support: ok

# Database

* MySQL Version: 8.0.33
* Mysqli Connect: Yes
* Force MySQL over Mysqli: No
* DB Prefix: dR43plCpi_
* DB CHARSET: utf8
* DB COLLATE: 
* SHOW ERRORS: No
* SUPPRESS ERRORS: No
* Uses Socket: No
* Uses IPv6: No
* Matomo tables found: 140
* DB tables exist: Yes
* Matomo users found: 3
* Matomo sites found: 1
* Erforderliche Berechtigungen: OK

# Browser

* Browser:  (Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Safari/537.36)
* Language: de,en,es

@marsronny I’m able to confirm your plugins don’t appear to be interfering with this functionality (except Divi Pixel since it’s not free). With the other plugins downloaded and activated, campaign tracking worked for me. Which means this will be harder to diagnose. Can you email me at dizzy (at) innocraft (dot) com for further instructions?

Marking this as resolved for now as it appears campaign tracking is working. If you experience any further issues, please feel free to create a new issue.