campaign not showing in chrome

  • Resolved jamie

    (@jcaporso)


    1 year ago

    Campaign is not showing in chrome after optin. however is does work in firefox and safari. we are using the free version but are going to upgrade, but client wants to understand why it is not working in chrome

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Erica Franz

    (@ericakfranz)

    Hi @jcaporso ??

    Is this the campaign you expect to see: https://a.supportally.com/i/iXkO0g

    That’s showing normally for me in Chrome browser.

    It’s most likely that your client has set a cookie in Chrome browser from previously interacting with/testing the campaign and that is preventing it from reappearing.

    Would you ask them to try manually clearing their browser’s cookies, or use a brand new Incognito window in Chrome and check if that resolves the issue?

    Let me know how that goes, thanks!

    Plugin Support Erica Franz

    (@ericakfranz)

    Hi @jcaporso ??

    Just checking in, did that work for you?

    Thread Starter jamie

    (@jcaporso)

    Yes, thank you! It appears to have been an issue within our hosting firewall and caching plugin. Thank YOU! and thanks for following up with me.

    Plugin Support Erica Franz

    (@ericakfranz)

    Awesome, thanks so much @jcaporso! Have a lovely afternoon ?

Viewing 4 replies - 1 through 4 (of 4 total)
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