Call to a member function getElementsByTagName() on null

  • Resolved tworaven

    (@tworaven)


    6 years, 10 months ago

    The initial setup works and a connection to Dynamics is established. But when trying to open an “edit page” page the rendering breaks. Renders it unuseable. If I disable the Dynamics 365 Integration plugin it works again. I can not update this customer wordpress imediatly, but if the reason is only the old version I have a latch.

    Messages from Errorlog:

    13:31:22 CEST
    Call to a member function getElementsByTagName() on null
    Type: PHP Fatal error
    Line: 135
    File: /usr/www/users/emovei/wp-content/plugins/integration-dynamics/vendor/alexacrm/php-crm-toolkit/src/Auth/Authentication.php

    13:31:22 CEST
    Trying to get property of non-object
    Type: PHP Notice
    Line: 133, 129, 127, 125, 123, 122
    File: /usr/www/users/emovei/wp-content/plugins/integration-dynamics/vendor/alexacrm/php-crm-toolkit/src/Auth/Authentication.php

    13:31:22 CEST
    Trying to get property of non-object
    Type: PHP Notice
    Line: 1169
    File: /usr/www/users/emovei/wp-content/plugins/integration-dynamics/vendor/alexacrm/php-crm-toolkit/src/Client.php

    Versions:
    PHP Version: 5.6.36
    Wordpress: 4.7.10
    Dynamics 365 Integration: 1.2.10

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter tworaven

    (@tworaven)

    Update was done to
    Wordpress: 4.9.5
    Dynamics 365 Integration: 1.2.11

    still the same error.

    I found this log on the about page of Dynamics CRM:

    [2018-04-27 11:36:56] crmtoolkit.ERROR: Caught exception while creating an Entity object {“exception”:”[object] (Exception(code: 0): Cannot instantiate an abstract Entity – specify the Logical Name at /usr/www/users/emovei/wp-content/plugins/integration-dynamics/vendor/alexacrm/php-crm-toolkit/src/Entity.php:100)”} []
    [2018-04-27 11:36:57] crmtoolkit.ERROR: Caught exception while creating an Entity object {“exception”:”[object] (Exception(code: 0): Cannot instantiate an abstract Entity – specify the Logical Name at /usr/www/users/emovei/wp-content/plugins/integration-dynamics/vendor/alexacrm/php-crm-toolkit/src/Entity.php:100)”} []

    Plugin Author alexacrm

    (@alexacrm)

    Hi @tworaven

    Let me just repeat to make sure I understand the issue correctly: you can connect to Dynamics and on the Connection tab you get the green light. But then any attempt to edit any of the pages breaks (i.e. you get a blank screen, I assume).

    Can you give some additional information please:

    1. What roles does the user account you use to connect to Dynamics have? We’ve seen similar issues when the user account was very restricted.
    2. What theme are you using on your site? If it’s a commercial one can you temporarily switch it to some basic OOB theme and try editing the pages again?

    Thanks
    AlexaCRM Team

Viewing 2 replies - 1 through 2 (of 2 total)
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