calendly calendar never loads

  • Resolved clinicallymedia

    (@clinicallymedia)


    2 years, 3 months ago

    Hi, we’ve installed the plugin and tried to embed the calendar, but the calendar perpetually is in a loading pattern on the screen. We’re using a shortcode in Elementor. Any advice for how to fix the issue?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author useStrict

    (@usestrict)

    Hi. I just checked the page and it’s loading for me. Did you do something different?

    https://capture.dropbox.com/vzDGEXZtRXhZKjIH

    Thread Starter clinicallymedia

    (@clinicallymedia)

    This is what we keep seeing on our end…

    https://capture.dropbox.com/HFDYeSiNjWy48UlQ

    Plugin Author useStrict

    (@usestrict)

    Can you try clearing your cache or using an incognito window? I also had to allow cookies in order to see the calendar.

    Plugin Author useStrict

    (@usestrict)

    Also try disabling browser add-ons (such as ad blockers) or using a different browser. If that still fails, deactivate all other plugins and switch to a twenty-something theme and check if this fixes it. If it does, then it’s likely a conflict. Switch back to your theme and test again, then re-enable the plugins in batches and test after each batch. That will help you narrow down the problem.

    Cheers,
    Vinny

    Thread Starter clinicallymedia

    (@clinicallymedia)

    Hi there,

    Thankfully we found it to work when accepting cookies. However, we are worried about some users declining or ignoring the cookies pop up so then they would not be able to see the calendar. Is there a way we can work around this? Thanks!

    Plugin Author useStrict

    (@usestrict)

    The plugin itself does not require cookies to load, but Calendly probably does. Perhaps you could try a different cookie plugin, or add a message saying that cookies are required.

    Cheers
    Vinny

Viewing 6 replies - 1 through 6 (of 6 total)
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