Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Dylan James

    (@dylanjkotze)

    Hi there,

    Thanks for getting in touch and apologies for the inconvenience.

    This seems to be either due to a styling conflict or JavaScript error.
    To determine if it is due to a JavaScript error and to find a solution, could I kindly ask if you could send me a screenshot of the JavaScript console after the issue appears? The console can be opened by right-clicking on the page and clicking Inspect Element and then clicking on the “Console” tab. This will be a major help in determining the cause of the issue and helping to get this resolved as soon as possible.

    Thanks for your time.

    Kindest regards,
    Dylan

    Thread Starter ashe23

    (@ashe23)

    Hi,

    Thank you for your prompt reply!

    Here pics of the console

    https://snipboard.io/HaPQbU.jpg
    https://snipboard.io/U4nMO3.jpg

    Thank you in advance

    Plugin Author Dylan James

    (@dylanjkotze)

    Hi,

    Thanks so much for the response, and sorry for the delay from my side.

    Thank you for the screenshots, that does help a lot. From what I can tell it seems like this might be due to a plugin conflict.

    Would it perhaps be possible to send me a list of the plugins currently installed. This will allow me to install the same plugins locally in order to recreate the issue on my side and subsequently find the cause of the issue as well as a solution.

    Thanks.

    Looking forward to helping get this resolved.

    Kindest regards,
    Dylan

Viewing 3 replies - 1 through 3 (of 3 total)
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