Calendar Not Showing with Extra Theme

Hi there @tmalonemktg

Sorry about the trouble you are having here, it sounds like you may have already tested this with another theme to check? Did you try quickly changing to a default theme like 2021 to see if it would show up? This should not interrupt much and you can change back without any adverse affect.

If it is the theme keeping it from showing, usually the Theme Developers will need to look at it actually, I’m surprised because usually Elegant Themes will work with us on these things.

I think testing for Conflicts is the first thing you should try, but if you have already done that can you explain what got the calendar to show up?

Testing Conflicts With Themes and Other Plugins | Knowledgebase

Yes, when I switch it to 2023 theme is shows more than with the Extra theme that shows nothing. Here is the response from Elegant Themes Support:

“

Hi Tony!

Abdul here. ??

I have checked the website and it looks like there is some settings needed to be done from the Events Calendar plugin side.

I would suggest you to check with the plugin support and they’ll hopefully help you further with this issue.

Generally we cannot guarantee support with all plugins as we have no control over how they are coded and there are too many plugins being created to test them all. 

That being said, most plugins should work assuming they are coded well and no conflicts arise. ??”

Hi Tony,

Hmm, that is not quite the response I was expecting from Elegant Themes, we have a TEC integration with Divi and they usually work with us on these things, but our Support Policy is somewhat the same, we cannot really provide Support for their Theme blocking the calendar on that page. And if you changed themes, the Extra theme does sound like its the culprit.

I am not even sure which settings they are talking about, so can you share your System Information with me here? Sharing Your System Information

You may also want to take a look at this page: https://theeventscalendar.com/knowledgebase/divi-theme/ It has some settings you might be able to tweak, but I also wonder if adding the “Divi Events Calendar Plugin” might help the issue here.

But once I can see your system info I can get a better idea of the site.

It has been selected. Please assist, thanks

Hi @tmalonemktg

Thank you for your reply. Regrettably, selecting the “automatically share system information” feature may not always be effective, and its success may vary based on the server settings.

Could you please provide me the name and version of your theme and the PHP version you are using? This will help me to investigate the issue on my end.

The theme is the Extra Theme from Elegant Themes and my PHP version is 7.4.33

Hi @tmalonemktg

Thank you for getting back to me. After reviewing your events page once more, it appears that you are not utilizing The Events Calendar plugin. Can you please verify if you are using our plugin and not the WP Events Manager?

Sorry I had to move it to https://ndloop.net/events-old/ because until it is working I have to use another plugin.

Hi @tmalonemktg

Could you try changing the value of Events Template option from Events > Settings > Display, and see if that resolves the issue?

See- https://share.getcloudapp.com/d5uDjxoo

That did bring the events back but not formatted properly. How do I go in and format the plugin only?

Hi @tmalonemktg

I revisited your events page but unfortunately, it still appears blank on my end. Would it be possible for you to share a screenshot of the specific formatting issue you mentioned? I would like to investigate it further on my own.

Here you go: https://www.dropbox.com/s/o4hilvnkyc8euhl/Screenshot-NDLoop.net.jpg?dl=0

Hi @tmalonemktg

Thanks for providing the screenshot.

I noticed that your events page seems to be working now. Are there any other issues that you’re still experiencing?

Hi @tmalonemktg

We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions.