Calculator not working after making Live

Hello, @novopay

We found a bug in the totals and logic when using a certain sequence of elements. We reported this case to the development department. The fix is ??planned for the next versions of the plugin 3.1.14. We apologize for the inconvenience caused.

Best regards.

Thanks for getting back to me. Could you please let me know if is there a date when the next version is scheduled to be released?

Hello @novopay,

Unfortunately, I cannot say the exact date of the update release as some testing processes by QA may take more time than expected.

Hope for your understanding.?

Kind regards

We wanted to buy the Pro version…

If your plugin does not display on the front end, why are you not informing us about it with a sticky post? I see nothing is mentioned on your website also. Is it even possible to sell a product that does not work?

Hello, @liteweight

Thank you for your comment and sorry for the inconvenience! We’ll take into account your comment and will fix this unexpected restriction in future updates.

Best regards

I was waiting for the latest update to hopefully see the frontend issue fixed, but in 3.1.5, my one calculator now doesn’t load at all in the backend or the frontend. Are others having this same issue?

Hello @ukdevil,

The latest update 3.1.5 fixed the issues with Formula fields that caused some glitches on Frontend.

Can you provide some screenshots from the backend and provide a link for the page where the calculator is embedded?

Regards

Unfortunately, in 3.1.5, both the frontend calculator and the backend preview don’t work at all now on a previously-working calculator. However, I noticed that there was a separate route to logging support tickets for Pro users, so I’ve reported it separately, so my apologies.

Hi, @ukdevil

Sure, We are always in touch and ready to help.

Best regards.