• Resolved hda3821

    (@hda3821)


    In my website when I am on the Cart or Checkout page and enter any shipping address city and zip code in Arizona, it gives the same sales tax rate (8.05% – state, county and city of Scottsdale rates) every time which is the tax rate for Scottsdale (this is the city the store is based out of).

    I’m wondering if the TaxJar Plugin request and TaxJar API call are the issue. This website used to be connected to TaxJar, but I have since removed the TaxJar plugin and am instead trying to use WooCommerce’s automated tax calculation for my store’s state of Arizona.

    Thanks.

    When I check the WC Services Tax log (only the most recent portion of the log), I get:

    Viewing log file wc-services-taxes-2024-09-09

    2024-09-09T15:12:14+00:00 Notice :::: TaxJar Plugin requested :::: (WCS Tax)
    Additional context
    {
    "_legacy": true
    }
    2024-09-09T15:12:24+00:00 Notice :::: TaxJar Plugin requested :::: (WCS Tax)
    Additional context
    {
    "_legacy": true
    }
    2024-09-09T15:12:24+00:00 Notice :::: TaxJar API called :::: (WCS Tax)
    Additional context
    {
    "_legacy": true
    }
    2024-09-09T15:12:24+00:00 Notice :::: TaxJar API request validation :::: (WCS Tax)
    Additional context
    {
    "_legacy": true
    }
    2024-09-09T15:12:24+00:00 Notice API request is in good format. (WCS Tax)
    Additional context
    {
    "_legacy": true
    }
    2024-09-09T15:12:24+00:00 Notice Requesting: taxjar/v2/taxes - {"from_country":"US","from_state":"AZ","from_zip":"85255","from_city":"Scottsdale","from_street":"P O Box 28516","to_country":"US","to_state":"AZ","to_zip":"85255","to_city":"Scottsdale","to_street":false,"shipping":"0","plugin":"woo","line_items":[{"id":"6699-daf5f5f5e5b8f660f4950ef65419cd42","quantity":1,"product_tax_code":"","unit_price":"13.00","discount":"0"}]} (WCS Tax)
    Additional context
    {
    "_legacy": true
    }
Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter hda3821

    (@hda3821)

    Here are links to some screenshots showing the same automated tax for 2 different cities in Arizona. Flagstaff should have a total tax rate of 9.18% while Scottsdale’s is 8.05%.

    https://ibb.co/kqh7hDz

    https://ibb.co/8D0Xbg7

    Plugin Support omarfpg a11n

    (@omarfpg)

    Hi @hda3821,

    As I understand, the tax total is not changing for different addresses, correct? And you’re getting a rate of 8.05% for any case, matching the rate expected for your store’s location in Scottsdale. With this in mind, can you please check the setting under WooCommerce > Settings > Tax: Calculate tax based on

    Calculate tax based on shipping address is most common usage

    If this is set to Shop base address. The customer will be taxed based on the store location, not theirs. Please make sure to use the “Customer shipping address” option.

    Please let us know if this fixes it for you, or you need further help.

    Thanks!
    -OP

Viewing 2 replies - 1 through 2 (of 2 total)
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