Cached Previous Customer’s Address

  • Resolved coxc02

    (@coxc02)


    4 years, 3 months ago

    Hello,
    Recently after I added this plugin to our site, we have had two instances where customers reached out to inform us that a previous customer’s address was in the checkout. I verified I had no cacheing plugins installed, and then reached out to our host (WP Engine) and asked them if there were server side cacheing issues that may have caused it. They added some manual cacheing exceptions for WooCommerce, and we thought maybe that resolved the issue. Then, I got another one. First one was within 10 minutes of eacother, this time it was 3 hours apart, with other orders in between. So its really weird. I am reaching out to ask if there are any cacheing mechanisms with this plugin? Its the only change we made before this started. Maybe something with the address validation piece?

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author ThemeHigh

    (@themehigh)

    On our plugin, we are not using any caching mechanism. However, please note that if the same customer with an account comes back and place another order then their previous details will get auto-filled. This is WooCommerce default functionality.

    But the details of one customer won’t be auto-filled for another customer.

    Could you please raise a ticket through our website so that our technical team will be able to have a look into it?

    Thank you!

    Plugin Author ThemeHigh

    (@themehigh)

    We hope your issue is resolved.

    We are going to mark this thread as resolved.

    Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Cached Previous Customer’s Address’ is closed to new replies.