Cache Clearing No Longer Working?

  • Resolved pairfumlondon

    (@pairfumlondon)


    4 years, 5 months ago

    Dear Forum Members,

    We have noticed during the past week that Litespeed’s cache clearing no longer works or only partially works.

    Here are two examples:

    1. Shop page:

    This is our shop page:
    https://www.pairfum.com/home-fragrance-boutique/

    At the top of the screen should be these 4 x products: Experience Box, Eau de Parfum, Reed Diffusers Bell, Reed Diffuser Tower Classic.

    When we de-activate Litespeed, these 4 products show at the top of the page.

    As soon as we re-activate Litespeed, the first product shown is the Reed Diffuser Refill.

    We use Cloudflare and cleared the cache on the Cloudflare website and we have also tried the ‘development mode’ which bypasses the Cloudflare.

    2. Navigation Menu:

    This is our home page:
    https://www.pairfum.com

    Within the navigation menu should be a menu item called ‘information’.

    It used to be called ‘perfume’.

    As you visit a few pages on our site, you should notice how on some pages it shows ‘perfume’ and in others ‘information’ within the navigation menu.

    Our site is built using WordPress, WooCommerce, Litespeed WP Cache plugin, Cloudflare, GeneratePress Theme and BeaverBuilder page builder plugin. We are happy to share any other plugins we use, if required.

    Does anybody see the same issue? Do you know of a solution or what could be causing the problem?

    We look forward to your suggestions.

    Many thanks for your help with this.

    Kind regards,

    Pairfum London

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • When you bypass cloudflare do you see your updated/correct site? And when you deactivate LiteSpeed Cache is your issue with the parfum/information menu button fixed?

    Have you checked to see if the plugin is actually clearing the cache? Have you tried purging your cache manually?

    • This reply was modified 4 years, 5 months ago by davejeff66.
    Thread Starter pairfumlondon

    (@pairfumlondon)

    Dear @davejeff66

    Many thanks for our reply.

    This is what we have tried:

    1. De-activate Litespeed Cache and all is working fine, i.e. correct shop page and navigation menu

    2. Clear Litespeed cache with ‘purge all’ via Litespeed in WordPress menu bar – no difference

    3. Clear the Cloudflare cache in the Cloudflare web dashboard – no difference

    4. Activate ‘development mode’ in Cloudflare’s web dashboard, i.e. bypass the Cloudflare cache – no difference

    When you ask whether the plugin is clearing the cache, are you referring to the Litespeed or Cloudflare cache?

    Is there another way to to clear the Litespeed cache apart from ‘purge all’ within Litespeed’s drop down menu in the WP menu bar?

    Many thanks for your help with trying to find a solution.

    Kind regards,

    Pairfum London

    Plugin Support qtwrk

    (@qtwrk)

    Hi,

    Please check in Cache —> Purge , there is an option “serve stale” , please make sure if it OFF

    You should be able to verify if cache is purged or not , by HTTP header, and HTML source code comment at end of the page

    you can also go to Toolbox , first page of it also has purge function

    if you want to purge it outside of plugin

    create a php script with code

    <?php
    header(‘x-litespeed-purge: *’);

    can also do it

    if you have access to file system , like cpanel file manager , remove everything inside of /lscache/ directory will also result as purge all

    Best regards,

    Thread Starter pairfumlondon

    (@pairfumlondon)

    Dear @qtwrk

    Many thanks for looking into this issue for us. It is very much appreciated.

    The purge with the ‘Empty Entire Cache’ button in the Toolbox worked.

    Both the header navigation (part of GeneratePress Theme) and the shop element (part of the BeaverBuilder plugin) now show the latest / correct version.

    We did have ‘serve stale’ switched to ON but had tried turning this OFF previously and it had not made any difference. We will leave it switched to OFF.

    Thank you for finding a solution.

    Kind regards,

    Pairfum London

    • This reply was modified 4 years, 5 months ago by pairfumlondon.
Viewing 4 replies - 1 through 4 (of 4 total)
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