Cache and PHP Error with RegistrationMagic Plugin

  • Resolved welldun1

    (@welldun1)


    10 months, 3 weeks ago

    Hello. I was using RegistrationMagic with my old website which was using a classic Genesis theme and a child theme. Now that I’ve updated the site to a block theme (Ollie) with WordPress 6.5.2 and have continued to use RegistrationMagic (although I’m not sure if it’s still needed), the Site Health Scanner is showing a caching issue. I had Siteground (my hosting company) check the cache settings and they noticed that RM is causing the issue. When I deactivated the RM plugin and checked the site health report again, it came back with a “GOOD” rating. The I reactivated the plugin and the error came back. Below is the report that the Site Health checker is producing when RM is active:

    “Site Health Status

    The site health check shows information about your WordPress configuration and items that may need your attention.1 critical issue

    Critical issues are items that may have a high impact on your sites performance or security, and resolving these issues should be prioritized.Page cache is detected but the server response time is still slowPerformance

    Page cache enhances the speed and performance of your site by saving and serving static pages instead of calling for a page every time a user visits.

    Page cache is detected by looking for an active page cache plugin as well as making three requests to the homepage and looking for one or more of the following HTTP client caching response headers:cache-control, expires, age, last-modified, etag, x-cache-enabled, x-cache-disabled, x-srcache-store-status, x-srcache-fetch-status.

    •  Median server response time was 766 milliseconds. It should be less than the recommended 600 milliseconds threshold.
    •  There was 1 client caching response header detected: x-cache-enabled.

    Learn more about page cache(opens in a new tab)“

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support RegistrationMagic Support

    (@registrationmagicsupport)

    Hi @welldun1,

    We are looking into this issue and will get back to you soon with an update. Meanwhile, could you please let us know which version of RegistrationMagic are you using.

    Plugin Support RegistrationMagic Support

    (@registrationmagicsupport)

    Hi @welldun1,

    As part of our troubleshooting process, we tried recreating the issue you reported on our server. However, the issue is not appearing on our end even with the Ollie theme activated. Meanwhile, we are also in touch with SiteGround support to help us identify the issue. Would it be possible for you to share URL of your website for further analysis?

    We do understand this might be frustrating for you, but we are trying to resolve this asap. Feel free to ask questions.

    Thread Starter welldun1

    (@welldun1)

    Thanks for checking on this issue. I deactivated the plugin this morning and I’m testing and searching to see where the Login Form that was created with the plugin was actually in use. It seems like even with the plugin deactivated the login/registration page that opens via the “My Account” link in the navigation of the site are still working as before. So, I’m not sure if the plugin was mainly needed with the old version of the site which was built with the classic Genesis theme and a child theme named Darling by Restored316.

    If I reactivate the plugin, is there a way to see exactly where it is being used on my site? The original site was designed by someone else with whom we’ve lost touch, so I don’t know what purpose the plugin was serving before. I’m not a web designer nor a coder, I’m just an end-user who decided to update the old website.

    The RegistrationMagic version I’m using is Version 5.3.2.2

    The website is https://www.tejedastots.com

    • This reply was modified 10 months, 3 weeks ago by welldun1.
    Plugin Support RegistrationMagic Support

    (@registrationmagicsupport)

    Hi @welldun1,

    Thank you for providing the site URL. We’ve forwarded it to SiteGround and are currently awaiting their response. Additionally, we have located the page on which RegistrationMagic’s login form shortcode is still added. It is this URL – https://www.tejedastots.com/rm_login/

    Thread Starter welldun1

    (@welldun1)

    Ok. Great! So if I reactivate the plugin and click on that link you found, how do I know what that form is leading to? When the plugin is active and I go into All Forms, I can see 2 sample forms plus this one that just says Login Form. The form itself is simple, with only 2 fields, Username and Password. I don’t know what that login accesses, since it seems like without the plugin, there is still a login form when you click on the My Account link. Is there a way for me to find out what exactly was being accessed via that RM Login form?

    Plugin Support RegistrationMagic Support

    (@registrationmagicsupport)

    Hi @welldun1,

    After logging in from the RegistrationMagic login form, user is given the option to either visit their form submissions page, logout or simply navigate the site in logged-in state. You can configure post login operations like redirections from the Login Form Dashboard in the backend.

    The login form on your current My Account page is the login form of WooCommerce.

Viewing 6 replies - 1 through 6 (of 6 total)
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