By far the worst customer support on the planet

  • I asked for a test review that literally said ‘test’ 2 weeks ago.
    13 emails in 14 days later I’m accused of ‘you must have made your video before it was removed.”

    No, I made it 2.5hrs after I got an email from you telling me it was removed.

    I was told at least 3 times it was removed and it wasn’t
    I was then told that
    “You must have made your screen recording before the review was removed”
    Seriously? You are accusing me of ‘playing games’?

    Then I was told that there were no reviews in the database…again… seriously? I have a dozen or more on my website but yeah, now the page on your site representing my business is throwing a 500 error…but it wasn’t a week ago.

    The support with these people is a xxxx joke.

    And FYI… I record videos of issues, I don’t try to explain via a ‘chat type email’. I don’t have time to waste but these guys sure do know how to get around that.

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  • Neo WhiteRabbit

    (@longnguyen89)

    Hi @wyohost

    Thank you for using CusRev.

    The testing reviews are removed completely on your store page at cusrev.com. Can you please re-check and confirm that?

    neophyre

    (@neophyre)

    Imagine being so self entitled you think that a developer who offers the plugin for free should help you after being so demanding and rude.

Viewing 2 replies - 1 through 2 (of 2 total)
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