buyer_email_address is invalid issue

Hi there @rokeyfx,

Thanks for reaching out!

That’s interesting because I tried to place an order with an incorrect email address on my test site but the order went through even though I do see the error in the logs.

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response in coding brackets.

Cheers!

### WordPress Environment ###

WordPress address (URL): https://hidden.com
Site address (URL): https://hidden.com
WC Version: 4.1.1
REST API Version: ? 1.0.7
WC Blocks Version: ? 2.5.16
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.1.3
Log Directory Writable: ?
WP Version: ? 5.4.2 – There is a newer version of WordPress available (5.5.1)
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: –
Language: en_US
External object cache: ?

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.18-1+ubuntu18.04.1+deb.sury.org+1
PHP Post Max Size: 100 MB
PHP Time Limit: 3600
PHP Max Input Vars: 10000
cURL Version: 7.58.0
OpenSSL/1.1.1g

SUHOSIN Installed: –
MySQL Version: 5.7.29-32-log
Max Upload Size: 50 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

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WC Database Prefix: md_
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Database Data Size: 803.85MB
Database Index Size: 186.07MB
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wpcf7_contact_form: 4

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MailPoet 3 Premium (New): by MailPoet – 3.0.87
MailPoet 3 (New): by MailPoet – 3.47.9
Manual Reviews for WooCommerce: by Royalz Toolkits – 1.0 – Installed version not tested with active version of WooCommerce 4.1.1
Metorik Helper: by Metorik – 1.4.0 – Installed version not tested with active version of WooCommerce 4.1.1
WooCommerce Sync for QuickBooks Online – by MyWorks Software: by MyWorks Software – 2.1
NitroPack: by NitroPack LLC – 1.3.17
Official Facebook Pixel: by Facebook – 2.0.2
Post Types Order: by Nsp Code – 1.9.4.3
Pretty Links: by Pretty Links – 3.1.1
Read More Without Refresh: by George Gkouvousis – 3.1
Redirection: by John Godley – 4.8
Safe SVG: by Daryll Doyle – 1.9.9
External Links: by Denis de Bernardy & Mike Koepke – 6.8.1
Shortcodes Ultimate: by Vladimir Anokhin – 5.9.0
ShortPixel Image Optimizer: by ShortPixel – 4.18.1
Simple History: by P?r Thernstr?m – 2.33.2
Sticky Menu (or Anything!) on Scroll: by WebFactory Ltd – 2.2
Table of Contents Plus: by Michael Tran – 2002
User Switching: by John Blackbourn & contributors – 1.5.4
Elegant Tabs for WPBakery Page Builder: by InfiWebs – 3.4.1
WC Show All Reviews: by AppJetty – 1.5.0 – Installed version not tested with active version of WooCommerce 4.1.1
Web Stories: by Google – 1.0.0-beta.1
Discount and regular price cart and checkout page display WooCommerce: by wpnetworkit – 1.1.8
Woo Discount Rules: by Flycart Technologies LLP – 2.1.1
Advanced Order Export For WooCommerce: by AlgolPlus – 3.1.4 – Installed version not tested with active version of WooCommerce 4.1.1
WooCommerce Variation images gallery: by RadiusTheme – 1.1.21 – Installed version not tested with active version of WooCommerce 4.1.1
WooCommerce Admin: by WooCommerce – 1.1.3
WooCommerce Advanced Bulk Edit: by George Iron – 4.5 – Installed version not tested with active version of WooCommerce 4.1.1
WooCommerce All Products For Subscriptions: by SomewhereWarm – 3.1.15
WooCommerce Extended Coupon Features FREE: by Soft79 – 3.1.4 – Installed version not tested with active version of WooCommerce 4.1.1
WooCommerce Cost of Goods: by SkyVerge – 2.7.0 – Installed version not tested with active version of WooCommerce 4.1.1
WooCommerce Email Customizer: by cxThemes – 3.32 – Installed version not tested with active version of WooCommerce 4.1.1
WooCommerce Google Analytics Pro: by SkyVerge – 1.8.9 – Installed version not tested with active version of WooCommerce 4.1.1
WooCommerce Notification Premium: by Andy Ha (villatheme.com) – 1.4.1 – Installed version not tested with active version of WooCommerce 4.1.1
WooCommerce Services: by Automattic – 1.23.0 – Installed version not tested with active version of WooCommerce 4.1.1
WooCommerce – ShipStation Integration: by WooCommerce – 4.1.37
WooCommerce Social Login: by SkyVerge – 2.8.2 – Installed version not tested with active version of WooCommerce 4.1.1
WooCommerce Square: by WooCommerce – 2.1.5
WooCommerce Subscriptions: by WooCommerce – 3.0.0 – Installed version not tested with active version of WooCommerce 4.1.1
WooCommerce: by Automattic – 4.1.1
Woodmart Core: by – 1.0.22
Aero: WooCommerce Embed Forms: by WooFunnels – 1.5.2 – Installed version not tested with active version of WooCommerce 4.1.1
AeroCheckout: Custom WooCommerce Checkout Pages: by WooFunnels – 2.0.6
UpStroke: Multi Product Offers: by WooFunnels – 1.2.0 – Installed version not tested with active version of WooCommerce 4.1.1
UpStroke: WooCommerce One Click Upsells: by buildwoofunnels – 2.1.7 – Installed version not tested with active version of WooCommerce 4.1.1
UpStroke: Subscriptions: by WooFunnels – 1.9.0 – Installed version not tested with active version of WooCommerce 4.1.1
XL NMI Gateway for WooCommerce: by XLPlugins – 1.8.5 – Installed version not tested with active version of WooCommerce 4.1.1
Network Merchants Inc Gateway for WooCommerce: by PatSaTECH – 1.7.4 – Installed version not tested with active version of WooCommerce 4.1.1
Wordfence Security: by Wordfence – 7.4.8
Yoast SEO: by Team Yoast – 14.2
WP Rollback: by Impress.org – 1.7.0
WP User Avatar: by ProfilePress – 2.2.6
WPNotif: WordPress SMS & WhatsApp Notifications: by UnitedOver – 2.1.0.5 – Installed version not tested with active version of WooCommerce 4.1.1
Finale Email Countdown Timer: by XLPlugins – 1.2.0 – Installed version not tested with active version of WooCommerce 4.1.1
Custom Product Tabs for WooCommerce: by YIKES
Inc. – 1.7.1 – Installed version not tested with active version of WooCommerce 4.1.1

YITH WooCommerce Frequently Bought Together Premium: by YITH – 1.5.5 – Installed version not tested with active version of WooCommerce 4.1.1
YotuWP – YouTube Gallery: by – 1.3.4

### Inactive Plugins (46) ###

Advance Ecommerce Tracking: by Thedotstore – 3.1
Autoclear Autoptimize Cache: by Theme Surgeons – 2.0.0
Autoptimize: by Frank Goossens (futtta) – 2.7.2
Autoptimize CriticalCSS.com Power-Up: by Deny Dias & Optimizing Matters – 1.18.0
Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro: by codewoogeek – 1.9.9
Copy or Move WooCommerce Reviews: by AppJetty – 1.0.3 – Installed version not tested with active version of WooCommerce 4.1.1
Custom Content Shortcode: by Eliot Akira – 3.8.6
Custom Posts Hierarchy: by Angela Murrell –
Disable Emails: by WebAware – 1.6.3
Download Plugins and Themes from Dashboard: by Algoritmika Ltd – 1.7.0
GA Google Analytics: by Jeff Starr – 20200325
Health Check & Troubleshooting: by The www.remarpro.com community – 1.4.4
Hotjar: by Hotjar – 1.0.7
If Menu – Visibility control for menu items: by Layered – 0.16.1
Integration for WooCommerce and QuickBooks: by CRM Perks – 1.0.7
Layered Popups: by Halfdata
Inc. – 6.56

Lazy Load – Optimize Images: by WP Rocket – 2.3.3
LeadDyno WordPress Plugin: by LeadDyno – 1.9.3
Ninja Popups: by ArsCode – 4.6.2
OneSignal Push Notifications: by OneSignal – 2.1.2
Perfmatters: by forgemedia – 1.4.6
Pinterest Site Verification plugin using Meta Tag: by Himanshu Parashar – 1.2
Product Reviews Import Export (Basic): by WebToffee – 1.3.7
QR Code for WooCommerce: by WCBeginner – 1.2.0 – Installed version not tested with active version of WooCommerce 4.1.1
Rocket Fireworks: by Shahaji Deshmukh – 1.3
Schema: by Hesham – 1.7.8.2
ShortPixel Adaptive Images: by ShortPixel – 2.0.2
Slider Revolution: by ThemePunch – 6.2.10
Tidio Chat: by Tidio Ltd. – 4.2.1
VC Templates Import & Export: by Tomiup – 1.0.0
Weather Effect: by A WP Life – 1.1.4
WebP Express: by Bj?rn Rosell – 0.17.3
Woo Badge Designer – WooCommerce Product Badge Designer WordPress Plugin: by AccessPress Themes – 2.0.0 – Installed version not tested with active version of WooCommerce 4.1.1
WooCommerce Boost Sales Premium: by Andy Ha (villatheme.com) – 1.3.9.2 – Installed version not tested with active version of WooCommerce 4.1.1
WooCommerce Google Product Feed: by Ademti Software Ltd. – 7.9.3 – Installed version not tested with active version of WooCommerce 4.1.1
WooCommerce Min/Max Quantities: by WooCommerce – 2.4.13 – Installed version not tested with active version of WooCommerce 4.1.1
Woocommerce Product Review Export/Import: by Webman Technologies – 1.0 – Installed version not tested with active version of WooCommerce 4.1.1
Woocommerce Review Date Incrementer: by Swayam Tejwani – 1.0 – Installed version not tested with active version of WooCommerce 4.1.1
WooCommerce Stock Synchronization: by Pronamic – 2.4.0 – Installed version not tested with active version of WooCommerce 4.1.1
WooCommerce Ultimate Points And Rewards: by MakeWebBetter <[email protected]> – 2.0.8 – Installed version not tested with active version of WooCommerce 4.1.1
Woo Import Export: by VJInfotech – 2.5.8 – Installed version not tested with active version of WooCommerce 4.1.1
WordPress Importer: by wordpressdotorg – 0.7
WP-Optimize – Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.0.19

WP Server Stats: by Saumya Majumder
Acnam Infotech – 1.6.9

WPSSO Core: by JS Morisset – 6.16.1 – Installed version not tested with active version of WooCommerce 4.1.1
WPSSO Schema JSON-LD Markup: by JS Morisset – 2.17.2 – Installed version not tested with active version of WooCommerce 4.1.1

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
object-cache.php: Memcached Redux

### Must Use Plugins (5) ###

Force Strong Passwords – WPE Edition: by Jason Cosper – 1.6.4
Health Check Troubleshooting Mode: by – 1.7.1
WP Engine Seamless Login Plugin: by WP Engine – 1.5.5
WP Engine Security Auditor: by wpengine – 1.0.9
WP Engine System: by WP Engine – 4.0.0

### Settings ###

API Enabled: ?
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)
wbs_bundle (wbs_bundle)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #10 – /shop/
Cart: #11 – /cart/
Checkout: #12 – /checkout/
My account: #13 – /my-account/
Terms and conditions: #212 – /terms-of-service/

### Theme ###

Name: Woodmart Child
Version: 1.0.0
Author URL: https://xtemos.com
Child Theme: ?
Parent Theme Name: Woodmart
Parent Theme Version: 4.6.0
Parent Theme Author URL: https://themeforest.net/user/xtemos
WooCommerce Support: ?

### Templates ###

Overrides: woodmart/woocommerce/archive-product.php
woodmart/woocommerce/cart/cart-item-data.php
woodmart/woocommerce/cart/cart.php
woodmart/woocommerce/cart/cross-sells.php
woodmart/woocommerce/cart/mini-cart.php
woodmart/woocommerce/checkout/form-checkout.php
woodmart/woocommerce/checkout/thankyou.php
woodmart/woocommerce/content-product.php
woodmart/woocommerce/content-product_cat.php
woodmart/woocommerce/content-single-product.php
woodmart/woocommerce/content-widget-product.php
/nas/content/live/biomdplus/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/admin-cancelled-order.php version 3.7.0 is out of date. The core version is 4.1.0
/nas/content/live/biomdplus/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/admin-failed-order.php
/nas/content/live/biomdplus/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/admin-new-order.php
/nas/content/live/biomdplus/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/customer-completed-order.php
/nas/content/live/biomdplus/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/customer-invoice.php
/nas/content/live/biomdplus/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/customer-new-account.php
/nas/content/live/biomdplus/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/customer-note.php
/nas/content/live/biomdplus/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/customer-on-hold-order.php
/nas/content/live/biomdplus/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/customer-processing-order.php
/nas/content/live/biomdplus/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/customer-refunded-order.php
/nas/content/live/biomdplus/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/customer-reset-password.php version 3.7.0 is out of date. The core version is 4.0.0
/nas/content/live/biomdplus/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/email-addresses.php version 3.5.4 is out of date. The core version is 3.9.0
/nas/content/live/biomdplus/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/email-customer-details.php
/nas/content/live/biomdplus/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/email-downloads.php
/nas/content/live/biomdplus/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/email-footer.php
/nas/content/live/biomdplus/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/email-header.php version 2.4.0 is out of date. The core version is 4.0.0
/nas/content/live/biomdplus/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/email-order-details.php
/nas/content/live/biomdplus/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/email-order-items.php
/nas/content/live/biomdplus/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/email-styles.php version 3.3.0 is out of date. The core version is 4.0.0
woodmart/woocommerce/global/breadcrumb.php
woodmart/woocommerce/global/form-login.php
woodmart/woocommerce/global/quantity-input.php
woodmart/woocommerce/loop/add-to-cart.php
woodmart/woocommerce/loop/loop-end.php
woodmart/woocommerce/loop/loop-start.php
woodmart/woocommerce/loop/no-products-found.php
woodmart/woocommerce/loop/orderby.php
woodmart/woocommerce/loop/pagination.php
woodmart-child/woocommerce/loop/rating.php version 3.0.0 is out of date. The core version is 3.6.0
woodmart/woocommerce/loop/sale-flash.php
woodmart/woocommerce/myaccount/form-login.php version 3.6.0 is out of date. The core version is 4.1.0
woodmart/woocommerce/product-searchform.php
woodmart/woocommerce/single-product/add-to-cart/grouped.php
woodmart/woocommerce/single-product/add-to-cart/variable.php
woodmart/woocommerce/single-product/meta.php
/nas/content/live/biomdplus/wp-content/plugins/woo-product-variation-gallery/templates/product-images.php
/nas/content/live/biomdplus/wp-content/plugins/woo-product-variation-gallery/templates/product-thumbnails.php
woodmart/woocommerce/single-product/rating.php
woodmart/woocommerce/single-product/related.php
woodmart/woocommerce/single-product/sale-flash.php
woodmart/woocommerce/single-product/tabs/tabs.php
woodmart/woocommerce/single-product/title.php
woodmart/woocommerce/single-product/up-sells.php
woodmart/woocommerce/single-product.php

Outdated Templates: ?

Learn how to update

### Subscriptions ###

WCS_DEBUG: ? No
Subscriptions Mode: ? Live
Subscriptions Live URL: https://biomdplus.com
Subscription Statuses: wc-active: 118
wc-pending-cancel: 2
wc-on-hold: 1
wc-cancelled: 494

WooCommerce Account Connected: ? No
Custom Retry Rules: ? No
Custom Retry Rule Class: ? No
Custom Raw Retry Rule: ? No
Custom Retry Rule: ? No
Retries Migration Status: ? Completed
Report Cache Enabled: ? Yes
Cache Update Failures: ? 0 failure

### Store Setup ###

Country / State: United States (US) — Georgia

### Subscriptions by Payment Gateway ###

XL NMI Gateway for WooCommerce: wc-active: 99
wc-cancelled: 169
wc-pending-cancel: 2

Network Merchants Inc – CC: wc-active: 16
wc-cancelled: 309
wc-on-hold: 1

Square: wc-cancelled: 1

### Payment Gateway Support ###

Network Merchants Inc – CC: products
default_credit_card_form
refunds
tokenization
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_payment_method_change

Square: products
card_types
customer_decline_messages
payment_form
authorization
charge
charge-virtual
capture_charge
refunds
voids
customer_id
tokenization
add_payment_method
token_editor

XL NMI Gateway for WooCommerce: products
subscriptions
refunds
pre_orders
add_payment_method
card_types
payment_form
tokenization
charge
charge-virtual
authorization
capture_charge
customer_decline_messages
refunds
voids
subscription_suspension
subscription_cancellation
subscription_reactivation
subscription_amount_changes
subscription_date_changes
multiple_subscriptions
subscription_payment_method_change_customer
subscription_payment_method_change_admin

### All Products for WooCommerce Subscriptions ###

Template Overrides: woodmart-child/woocommerce/single-product/product-subscription-options.php

### Square ###

Environment: Production
Tokenization Enabled: –
Debug Mode: Save to Log

### XL NMI Gateway for WooCommerce ###

Environment: Live
Tokenization Enabled: ?
Debug Mode: Save to Log

### Social Login ###

Facebook: ? Available
Twitter: Disabled
Google: ? Available
Amazon: Disabled
Linkedin: Disabled
Paypal: Disabled
Instagram: Disabled
Disqus: Disabled
Yahoo: ? Available
Vkontakte: Disabled

### Action Scheduler ###

Complete: 14,235
Oldest: 2020-08-12 22:12:04 +0000
Newest: 2020-09-12 20:58:03 +0000

Failed: 81
Oldest: 2019-05-22 14:25:41 +0000
Newest: 2020-04-01 05:59:22 +0000

Pending: 124
Oldest: 2020-09-12 21:58:03 +0000
Newest: 2020-10-14 07:42:16 +0000

`

Hi there!

Thank you for the System Status Report. From that, it looks like there are quite a few extensions requiring an update including WooCommerce, Square, and WordPress itself.

For further troubleshooting, can you please follow the steps below and let us know if you’re still seeing the same behavior?

1. Reach out to your Web Host to ensure that you have the latest, working backup of your site
2. Update everything on the site, including WooCommerce Square, WooCommerce, and WordPress
3. Check if you’re still seeing the same behavior upon attempting to pay for an order?

Thank you for working with us on this.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.