Buyer purchases 2 but only 1 card emailed

  • Resolved mrretail

    (@mrretail)


    5 years, 7 months ago

    Hi, when a buyer enters more than one email address, everything works as it should (although they are not being marked as completed immediately, when they should be). However, if a buyer enters one email address but increases the quantity, the sale goes through, they get charged, their invoice shows 2 purchased and 2 card numbers show up as active in the dashboard, but the recipient only gets one actual gift card.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author pimwick

    (@pimwick)

    Sorry to hear that you’re having trouble, we will attempt to re-create this problem and look for a solution.

    What version of the plugin do you have?

    Thread Starter mrretail

    (@mrretail)

    Hi @pimwick
    Thank you for investigating, I have version 1.76 and am using the latest Divi Theme (version: 3.26.3), with the latest WooCommerce version 3.6.5.

    Plugin Author pimwick

    (@pimwick)

    We haven’t been able to reproduce the issue. When we did a test with a single recipient email address and 3 gift cards, all three gift cards are emailed.

    Perhaps the subsequent emails are being flagged by your email server as junk mail? Can you try a different email address?

    Thread Starter mrretail

    (@mrretail)

    I have been doing some troubleshooting too and it was a conflict with another plugin called “WooCommerce Product Stock Alert”. I have now disabled that plugin and yours works again.

    The other issue remains however, where PW Gift Cards is not automatically marking the order as completed when there are only gift cards in the cart. This is still happening even when all other plugins are disabled. Yes, I made sure the checkbox for this feature was ticked. ??

    Plugin Author pimwick

    (@pimwick)

    What payment method are you using? The “Auto Complete” will not work for the following payment methods:

    • Cash on Delivery
    • Direct Bank Transfer

    If you are doing testing and using one of these payment methods it won’t auto-complete. This list can be controlled via a hook in your functions.php if you want to auto-complete even these payment methods.

    Plugin Author pimwick

    (@pimwick)

    Marking this thread as resolved since the initial issue has been verified as fixed. If you need anything else just let us know!

Viewing 6 replies - 1 through 6 (of 6 total)
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