Buyer Beware – You can never change your email

  • I purchased the RabbitLoader product through AppSumo in Sept 2022. The purchase process and activation were flawless thanks to AppSumo.

    The product worked well enough, even though the UI and the process to add domains was clunky and not very intuitive. The help sections were hard to use and not very informative.

    A serious problem emerged from an entirely unlikely reason. The email that I used to purchase the product was being discontinued so I needed to change it. RabbitLoader refused to change the email. They insisted that AppSumo re-issue an invoice with the changed email. There’s nothing automated about that process. Even AppSumo support went above and beyond to try and work with RabbitLoader, but they were absolutely stubborn on this point.

    So I offer a cautionary tale that your investment in this product could be LOST in the event you have to do something as simple, and widely supported by nearly every SaaS product, as to change the email on your account.

Viewing 1 replies (of 1 total)
  • Plugin Author RabbitLoader

    (@sanrl)

    Hello Steward Wade,

    Thank you for sharing your thoughts and experiences with our product. We appreciate your feedback, and we’d like to provide some clarification on certain aspects to ensure a better understanding.

    Regarding the licensing tied to email addresses, Please know that this unique licensing process is specifically associated with purchases made through third-party platforms. It is not applicable to users who access RabbitLoader through our website directly. This approach helps ensure the security and proper allocation of licenses for those who acquire our product through specific channels.

    We apologize for any inconvenience this may cause and assure you that this limitation is unique to the third-party platform’s authentication mechanism. Unfortunately, it is not within our current capabilities to bypass this email-based authentication requirement.

    In regards to the activation process, it is indeed handled by RabbitLoader, distinct from the third-party platform. Similarly, adding a website involves a straightforward process of plugin installation and sign-in using your email credentials.

    We have put together a comprehensive resource at https://rabbitloader.com/kb/ to assist users in navigating through various aspects of RabbitLoader. We encourage you to explore this resource for detailed guidance in case you have missed it.

    We genuinely value your feedback and are committed to continually improving our products and services. If you have any further questions or concerns, please feel free to reach out to our support team at support [at] rabbitloader [dot] com. We are here to assist you and ensure you have a positive experience with RabbitLoader.

    Thank you for being a part of our community.

Viewing 1 replies (of 1 total)
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